Subject: Re: Missing Item on the order - ENE-4059108EU || 600782079 << Reference ID: 60446035 >>
From: Amani Bani Odeh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mohit Caleb <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>, Michaela Manibo <[email-masked]>, "ae.mumzworld" <[email-masked]>
Date: Thu, 9 Jul 2020 16:15:25 +0300
List-Id: <ccteam.mumzworld.com>

Dears.

Please find the attached confirmation above from DHL  that 3 packages only
delivered.
@Ronald Gaviola <[email-masked]> Please advise.
@Ekta Jesswani <[email-masked]> @Amir Julkarnain
<[email-masked]> Please
confirm if we can proceed with GC for the item value.

Thanks,
Amani

On Thu, Jul 9, 2020 at 4:30 AM <[email-masked]> wrote:

> Hi Habib,
>
>
> Good day.
>
>
> Please find attached. Our records confirm all 3 pieces delivered to the
> consignee in May, from our end.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: Missing Item on the order - ENE-4059108EU || 600782079 <<
> Reference ID: 60446035 >>
> >> Sent: Wed, 08 Jul 2020 17:58:49 UTC+05:00
> >>
> >>
> @Ronald Gaviola <[email-masked]>  Order consists of 4 packages.
> >> Please confirm if the 4th package has been delivered?
>
> >>
> Referring to LFS screenshot.
> [[:removedImage(image.png):]]
> >>
>
> >>
>
>
> >>
> On Wed, Jul 8, 2020 at 5:19 PM Amani Bani Odeh <[email-masked]>
> wrote:
> >>
>
>> Dears,
>>
>> >>
>> Please check k DHL confirm the delivery the item ENE-4059108EU is missing
>> , Please confirm to proceed with GC for the customer .
>>
>> >>
>>
>> >>
>> Thanks,
>> Amani
>>
>> >>
>> On Tue, Jul 7, 2020 at 4:33 PM <[email-masked]> wrote:
>> >>
>>
>>> Dear Amani,
>>>
>>> Please note all 3pc was delivered to customer, attached POD.
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> >>
>>>
>>> >>
>>>
>>> >>
>>> Best Regards,
>>>
>>> >>
>>>
>>> >>
>>> *Milind for Khalid*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked],
>>> [email-masked]
>>> >> Subject: Re: Missing Item on the order - ENE-4059108EU || 600782079
>>> >> Sent: Mon, 06 Jul 2020 16:39:14 UTC+03:00
>>> >>
>>> >>
>>> Dears,
>>>
>>> >>
>>> Reminder .
>>>
>>> >>
>>> Thanks,
>>> Amani
>>>
>>>
>>> >>
>>> On Sun, Jul 5, 2020 at 4:03 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>> >>
>>>
>>>> Dears,
>>>>
>>>> >>
>>>> Kind reminder.
>>>>
>>>> >>
>>>> Thanks,
>>>> Amani
>>>>
>>>> >>
>>>> On Sun, Jul 5, 2020 at 7:48 AM Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>> >>
>>>>
>>>>> +ae.mumzworld <[email-masked]>
>>>>> >>
>>>>>
>>>>> >>
>>>>> Please advise here. The customer has received two packages only.
>>>>>
>>>>> >>
>>>>> AWB *4891312440*
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> On Sat, Jul 4, 2020 at 10:54 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>> >>
>>>>>
>>>>>> Hi Mohit,
>>>>>>
>>>>>> >>
>>>>>> The customer only received 2 packages upon the delivery
>>>>>>
>>>>>> >>
>>>>>> @Ronald Gaviola <[email-masked]> Please check and advise
>>>>>> urgently.
>>>>>> >>
>>>>>>
>>>>>> >>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> >>
>>>>>> On Sat, Jun 6, 2020 at 8:49 PM Mohit Caleb <[email-masked]>
>>>>>> wrote:
>>>>>> >>
>>>>>>
>>>>>>> Hello Amani,
>>>>>>> >>
>>>>>>> >> This order was packed into 4 Packages can we please check with
>>>>>>> the customer how many packages were received by the customer.
>>>>>>> >>
>>>>>>> >> @Ronald Gaviola <[email-masked]> - Could you please check
>>>>>>> how many packages were shipped from our end.
>>>>>>> >>
>>>>>>> ᐧ
>>>>>>>
>>>>>>> >>
>>>>>>> On Thu, Jun 4, 2020 at 6:35 PM Amani Bani Odeh <[email-masked]>
>>>>>>> wrote:
>>>>>>> >>
>>>>>>>
>>>>>>>> Dears,
>>>>>>>>
>>>>>>>> >>
>>>>>>>> Kind reminder.
>>>>>>>>
>>>>>>>> >>
>>>>>>>> Thanks,
>>>>>>>> Amani
>>>>>>>>
>>>>>>>> >>
>>>>>>>> On Thu, Jun 4, 2020 at 8:41 AM Amani Bani Odeh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>> >>
>>>>>>>>
>>>>>>>>> Dears.
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Other item were missing as well, the card wasn't included, Please
>>>>>>>>> advise within the day
>>>>>>>>> SKU# DRP-DR10071
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=907598>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> @Ekta Jesswani <[email-masked]> the customer need and update
>>>>>>>>> today , please advise if we can place new order for these 2 items .
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> [[:removedImage(image.png):]]
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> Thanks,
>>>>>>>>> Amani
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>> >>
>>>>>>>>> On Thu, Jun 4, 2020 at 8:07 AM Amani Bani Odeh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>> >>
>>>>>>>>>
>>>>>>>>>> Dears,
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> The customer is following up please update asap .
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> Thanks,
>>>>>>>>>> Amani
>>>>>>>>>>
>>>>>>>>>> >>
>>>>>>>>>> On Wed, May 27, 2020 at 9:33 AM Michaela Manibo <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>> >>
>>>>>>>>>>
>>>>>>>>>>> Team,
>>>>>>>>>>> >>
>>>>>>>>>>> >> Any update on this please?  Has this been packed?  This was
>>>>>>>>>>> never received by the customer/
>>>>>>>>>>> >>
>>>>>>>>>>> >> Thanks
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>> >>
>>>>>>>>>>> On Thu, May 14, 2020 at 9:40 PM Michaela Manibo <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>> >>
>>>>>>>>>>>
>>>>>>>>>>>> Team,
>>>>>>>>>>>>
>>>>>>>>>>>> >>
>>>>>>>>>>>> Please check as customer did not get the item - . Please check
>>>>>>>>>>>> and advise. Thanks
>>>>>>>>>>>>
>>>>>>>>>>>> >> ENE-4059108EU
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=471624>
>>>>>>>>>>>> >> GUND - My Magical Light & Sound Unicorn
>>>>>>>>>>>> >>
>>>>>>>>>>>> >>
>>>>>>>>>>>> >>
>>>>>>>>>>>> >>
>>>>>>>>>>>>
>>>>>>>>>>>> >>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>> --
>>>>>>> >>
>>>>>>>
>>>>>>> >>
>>>>>>>
>>>>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>
>> --
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>> .
>> >>
>
>
>
> >>
>
> --
> >>
>
> * >> *
>
> * >> *
> Thanks & regards,
>
> >>
>
> * >> *
>
> * >> *
>
>
>
>
>