Subject: Re: Order #600853868 // Sku :KOJ-145398 // Name :Early Learning Centre - Bubble Fish Orange // DEFECTIVE
From: Denmark A <[email-masked]>
To: Leah Buan <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Buthainah Hamoud <[email-masked]>, Francois Marque <[email-masked]>, Eric De Guzman <[email-masked]>, "Renan Jr. Saladar" <[email-masked]>, Neil Bissoon <[email-masked]>, Melisha Pinto <[email-masked]>
Date: Thu, 9 Jul 2020 16:11:15 +0400
List-Id: <ccteam.mumzworld.com>

Dear Leah,

Customer replace battery already, could you please permit us to send the
item back to your side so that you can evaluate and assess.

Regards,
Den mark

On Thu, Jul 9, 2020 at 4:05 PM Leah Buan <[email-masked]> wrote:

> Hi Denmark,
>
>
>
> Thank you for the below feedback, please kindly advise the customer to
> change a new battery, because if the batteries are old the bubbles are few
> but if the battery are full and new they will give you more bubbles.
>
>
>
> Please check and advise.
>
>
>
> Best Regards,
> Thanks.
> *Leah Buan-Cruz*
>
> Asst. Merchandiser Planner  – ELC Division
>
> Tel : +9714 335 5232 ext. 2079
>
> www.elctoys.com <https://www.toyschool.com/apex/f?p=105:1:::NO:::>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* 09 July 2020 15:55
> *To:* Buthainah Hamoud <[email-masked]>; Francois Marque <
> [email-masked]>; Eric De Guzman <
> [email-masked]>; Renan Jr. Saladar <
> [email-masked]>; Leah Buan <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600853868 // Sku :KOJ-145398 // Name :Early Learning
> Centre - Bubble Fish Orange // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :The machine doesnt blow bubbles. The fan seems to work but
> produces barely any bubbles. We watch music monkeys and they have the same
> one which produces lots of bubbles so there must be something wrong with
> the one we were sent. Please send replacement. Thanks
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
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