Subject: RE: Order #600890525 // Sku :MD-AC7527 // Name :Angelcare - Baby Movement Monitor With Video // Warranty check
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Thu, 9 Jul 2020 10:04:24 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Good afternoon.

Thanks for sharing this aftersales issue.

We will advise you accordingly once we have the verified the unit physically.

Please let us know if there is anything else that we can help you with

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Denmark A <[email-masked]>
Sent: Thursday, July 9, 2020 12:02 PM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600890525 // Sku :MD-AC7527 // Name :Angelcare - Baby Movement Monitor With Video // Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached sales invoice for your reference.

Comments :The picture is most of the time very pixelated so that we can’t recognize our baby or her movements. The battery is really weak and only lasts 2-3 hours without charging. I attached photos of the monitor and the battery.

We appreciate your support in this matter, Thank you.

Regards,
Den mark