Subject: Re: S001230160868 - 100147260_1 Urgent Delivery
From: Taqwa Ali <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Ahmed Irfan <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, Asad <[email-masked]>
Date: Thu, 9 Jul 2020 13:34:15 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please assist

The CM didn't receive the below order with shipment

100147260_1 KSA-SDT-08079339390000
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=644227> Chicco
- Next2Me Co-Sleeping Crib - French Rose
Kindly receive CRA as the CM want a refund

Regards
Taqwa

On Thu, Jun 25, 2020 at 6:23 PM Ahmed Irfan <[email-masked]> wrote:

> Hi team,
>
> The order will be dispatched on 27\06\2020. as it have some partial issue.
>
> On Thu, Jun 25, 2020 at 2:27 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> looping in @Ahmed Irfan <[email-masked]>
>>
>> Please help us resolve the issue the soonest possible time.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 25, 2020 at 3:02 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Zubair,
>>>
>>> May we have an update on this case, please?
>>>
>>> The customer is going to give birth by July and very furious until now
>>> the order hasn't been delivered yet.
>>>
>>> The customer called Shipa and the shipment is not with them. The
>>> customer wants to know if it will be delivered and when otherwise, she
>>> wants her money back asap so she can still buy the things she needs for her
>>> baby.
>>>
>>> Please we need an urgent update.  Case was escalated through Ticket
>>> ‭#1149785 <https://mumzworldhelp.zendesk.com/agent/#/tickets/1149785> as
>>> well.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 5:56 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Hi Michaela
>>>> This shipment is partial, once its confirmed we will ship it
>>>>
>>>> Thanks
>>>> Zubair
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 3:13 PM Shipa Delivery Support (
>>>> [email-masked]) <[email-masked]> wrote:
>>>>
>>>>>
>>>>> Dear All,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We haven't received the shipment yet from your side. Once you handover
>>>>> the package to us, we will arrange the delivery at the earliest.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best regards
>>>>>
>>>>>
>>>>>
>>>>> Ahmad Alqatawna
>>>>> Customer Care
>>>>> <https://www.shipa.com>
>>>>> *M:* 800 SHIPA
>>>>> www.shipa.com
>>>>>
>>>>> ------------------------------
>>>>> *From: *CST000000006 Shipa Customer Customer <
>>>>> [email-masked]>
>>>>> *Sent: *17/6/2020 2:54 PM GMT+04:00
>>>>> *To: [email-masked]
>>>>> *Cc: [email-masked]; [email-masked];
>>>>> [email-masked]; [email-masked]
>>>>> *Subject: *S001230160868 - 100147260_1 Urgent Delivery
>>>>>
>>>>> Team,
>>>>>
>>>>> Please get this order dispatched ASAP.  Customer is waiting until now.
>>>>>
>>>>> Thanks
>>>>>
>>>>