Subject: Re: Urgent: Need CST ID to Dispatch << Reference ID: 59806626 >>
From: Pavankumar A <[email-masked]>
To: Anne D’souza <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Customer Care Team <[email-masked]>, Amir Julkarnain <[email-masked]>, Rodina Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 9 Jul 2020 12:04:11 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Anne,

We will process now.

On Thu, Jul 9, 2020 at 11:58 AM Anne D’souza <[email-masked]> wrote:

> Dear Pavan,
>
> Please see above the ID was already sent 2nd July for this customer with 600896422
> - 600896408 - 600896406  order no
>
> Regards
> Anne
>
> On Thu, Jul 2, 2020 at 2:07 PM Anne D’souza <[email-masked]> wrote:
>
>> Dear Ronald,
>>
>> Kindly find the ID copy of the customer.All the 3 order nos below belong
>> to the same customer.
>>
>> 600896406
>>
>> 600896408
>>
>> 600896422
>>
>>
>> Regards
>>
>> Anne
>>
>>
>>
>>
>> On Thu, Jul 2, 2020 at 1:08 PM Anne D’souza <[email-masked]> wrote:
>>
>>> Dear Ronald
>>>
>>> Email has been send to the customer shall update you soon.
>>>
>>> Regards
>>> Anne
>>>
>>> On Wed, Jul 1, 2020 at 8:37 AM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> @Anne D’souza <[email-masked]> Over to you.
>>>>
>>>> Please send us the ID asap to reship.
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Wed, Jul 1, 2020 at 2:57 AM <[email-masked]> wrote:
>>>>
>>>>> Hi Hesham,
>>>>>
>>>>>
>>>>> Good day.
>>>>>
>>>>>
>>>>> From my understanding on this issue. When MUMZWORLD reached out the
>>>>> consignee for these 3 shipments, the consignee reverted to MUMZWORLD
>>>>> claiming the ID copy was already sent to DHL.
>>>>>
>>>>>
>>>>> This cannot be correct, as we will only reach out to the shipper (
>>>>> MUMZWORLD ) for additional information on the consignee.
>>>>>
>>>>>
>>>>> The consignee will not have the correct POC for DHL UAE, aswell.
>>>>>
>>>>>
>>>>> I usually receive the ID copies, from Ms Johannes in MUMZWORLD. These
>>>>> ID copies are forwarded to DP Team for review & shipment release. Unless,
>>>>> the shipment is already returned.
>>>>>
>>>>>
>>>>> Should you require any further assistance, please contact me directly.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Khalid Khalfan*
>>>>> Key Account Advisor
>>>>>
>>>>> DHL EXPRESS
>>>>> P.O.Box 6252
>>>>> Dubai
>>>>> United Arab Emirates
>>>>> 2924114
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> >> *Original Message ...*
>>>>> >> From: [email-masked]
>>>>> >> To: [email-masked]
>>>>> >> Cc: [email-masked], [email-masked],
>>>>> [email-masked], [email-masked], [email-masked],
>>>>> [email-masked], [email-masked], [email-masked]
>>>>> >> Subject: Re: Urgent: Need CST ID to Dispatch
>>>>> >> Sent: Tue, 30 Jun 2020 09:48:27 UTC+04:00
>>>>> >>
>>>>> >>
>>>>> Hesham,
>>>>>
>>>>> >>
>>>>> AWB: 3396715302, 3396715372, 3396715442
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>> On Tue, Jun 30, 2020 at 9:43 AM Hesham Hatem (DHL AE) <
>>>>> [email-masked]> wrote:
>>>>> >>
>>>>>
>>>>>> Hi Ronald,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Can you please share the air waybill numbers also to whom in DHL they
>>>>>> have send the passport copies.
>>>>>>
>>>>>>
>>>>>>
>>>>>> [[:removedImage(image002.png):]]
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Khalid,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Once received please look into this .
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Hesham* *Hatem*
>>>>>> >> Major Accounts Manager
>>>>>> >>
>>>>>> >> DHL EXPRESS
>>>>>> >> P.O.Box 6252
>>>>>> >> Dubai
>>>>>> >> United Arab Emirates
>>>>>> >>
>>>>>> >> Phone: +971 4 2924858
>>>>>> >> Mobile: +971 50 1898588
>>>>>>
>>>>>> [[:removedImage(image001.png):]] <http://hcoronavirus.dhl>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>>>> >> *Sent:* 30 June 2020 09:29
>>>>>> >> *To:* Pavankumar A <[email-masked]>; Hesham Hatem (DHL
>>>>>> AE) <[email-masked]>
>>>>>> >> *Cc:* ae.mumzworld <[email-masked]>; Anne D’souza <
>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; customer
>>>>>> care <[email-masked]>; Amir Julkarnain <[email-masked]>;
>>>>>> Rodina Magdy <[email-masked]>; lastmile <[email-masked]
>>>>>> >
>>>>>> >> *Subject:* Re: Urgent: Need CST ID to Dispatch
>>>>>>
>>>>>>
>>>>>>
>>>>>> +Hesham Hatem (DHL AE) <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is very concerning. Our team is taking time to call customers
>>>>>> and collecting the passport which is being shared to DHL immediately.
>>>>>> However, we are still getting the package returned after sharing the IDs.
>>>>>>
>>>>>>
>>>>>>
>>>>>> What part of the process are we missing?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 5:58 PM Pavankumar A <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Khalid,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Can you confirm here, Please?
>>>>>>
>>>>>>
>>>>>>
>>>>>> We are waiting for your reply
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 5:09 PM Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> +ae.mumzworld <[email-masked]> Khalid
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm if you have the passport details of this customer so
>>>>>> we can proceed with reship now.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 4:33 PM Anne D’souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Ronald,
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is what the customer replied.All 3 belong to the same customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>> [[:removedImage(image002.png):]]
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Anne
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 11:12 AM Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Just to clarify,
>>>>>>
>>>>>>
>>>>>>
>>>>>> These are returned shipments with us due to failure to meet the
>>>>>> requirements.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We can only reship once we get the passport copy and full name
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 10:58 AM Anne D’souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Pavan,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Email has been send to the customer. Shall update you as soon as I
>>>>>> receive the reply.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Anne
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 25, 2020 at 10:40 AM Pavankumar A <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Dear Ekta,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please provide below JORDAN shipments CST ID for dispatch asap,
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600896406
>>>>>>
>>>>>> 600896408
>>>>>>
>>>>>> 600896422
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Pavankumar A*
>>>>>> >> Last Mile Operations
>>>>>>
>>>>>> *P* +971 507074205
>>>>>> >> *E* [email-masked] <[email-masked]>
>>>>>> >>
>>>>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
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>>>>>>
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>>>>>> .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Pavankumar A*
>>>>>> >> Last Mile Operations
>>>>>>
>>>>>> *P* +971 507074205
>>>>>> >> *E* [email-masked] <[email-masked]>
>>>>>> >>
>>>>>> >> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
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>>>>>
>>>>>
>>>>>
>>>>

-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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