Subject: RE: Products Details Sku :PRO-57376 RETURN - Order #600899094
From: Elena Skryabina <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Jessa Garcia <[email-masked]>
Cc: PRONTO TRADING <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 9 Jul 2020 00:57:51 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ammar,

Below doesn’t seem right, the pool is almost full of water., can you please
send someone from your personnel  to assist the customer with the set up?

We will coordinate the timing that would work well for the customer and
your team.

@Alina, just to be sure could you please request the customer to fill it up
completely and confirm if the pool  straightens up?

If they fill it up and its still not straight vendor should attend to
assist on the issue.

Thank you,

*From:* Alina D'Souza <[email-masked]>
*Sent:* Wednesday, July 8, 2020 4:08 PM
*To:* Jessa Garcia <[email-masked]>
*Cc:* PRONTO TRADING <[email-masked]>; customer care <[email-masked]>;
Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
Elena Skryabina <[email-masked]>
*Subject:* Re: Products Details Sku :PRO-57376 RETURN - Order #600899094

Hi Team,

Customer very upset and needs a replacement or someone to fix this for her
she advised that the water spilt out and it was not straight.

Please advise asap

Regards,

Alina

On Sun, Jun 28, 2020 at 4:20 PM Jessa Garcia <[email-masked]> wrote:

Hi Ammar,

Can you please assist on this.

Thank you.

Warm regards,

*Jessa Garcia*

Business Development Team

p:  +971 (0)4 245 1317 │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

*From:* Alina D'Souza <[email-masked]>
*Sent:* Sunday, June 28, 2020 11:37 AM
*To:* PRONTO TRADING <[email-masked]>; Jessa Garcia <[email-masked]>
*Cc:* customer care <[email-masked]>; Ekta Jesswani <
[email-masked]>; Amir Julkarnain <[email-masked]>
*Subject:* Re: Products Details Sku :PRO-57376 RETURN - Order #600899094

Hi Team,

Please see the pictures attached it's not in its shape and it is not
standing well.

Regards,

Alina

On Sun, Jun 28, 2020 at 11:10 AM PRONTO TRADING <[email-masked]> wrote:

FOR WHAT REPLACEMENT

POOL IS IN PERFECT CONDITION

THESE ARE FAST SET POOLS TO GET PROPER SHAPE THY NEED TO FILL WATER AT FULL
CAPACITY

*From:* Alina D'Souza [mailto:[email-masked]]
*Sent:* Sunday, June 28, 2020 10:01 AM
*To:* PRONTO TRADING; Jessa Garcia; Denmark A; Mohamed Magdy
*Cc:* customer care
*Subject:* Re: Products Details Sku :PRO-57376 RETURN - Order #600899094

Hi Team,

Please check below

Kindly advise customer need replacement

Regards,

Alina

On Tue, Jun 23, 2020 at 5:46 PM PRONTO TRADING <[email-masked]> wrote:

THY NEED TO FILL WATER

TO LET IT STAY UP

PLS TELL THEM TO FILL WATER FIRST AND THEN MATCH WITH THE PICTURE

*From:* Alina D'Souza [mailto:[email-masked]]
*Sent:* Tuesday, June 23, 2020 5:36 PM
*To:* Denmark A; [email-masked]; Jessa Garcia
*Cc:* customer care
*Subject:* Products Details Sku :PRO-57376 RETURN - Order #600899094

Hi Team,

Please advise asap

Order #600899094 <https://mumzworldhelp.zendesk.com/agent/tickets/600899094>

Products Details
Sku :PRO-57376
Name :Bestway - Fast Set 13' x 33
Date Placed :2020-06-18 07:46:16
Date Shipped :2020-06-19 14:13:21
Qty Ordered :1.0000
Shipping Country:United Arab Emirates

Return Reason:doesnt_match_description_or_photos
Comments :The pool doesn’t stay up as in the photo

Regards,

Alina