Subject: Re: Missing pieces - LGSF-FN005SA - SO# 600778533
From: Mostafa Said <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Simone van Geemen <[email-masked]>, Laura Thomson <[email-masked]>, Jeffin Joy <[email-masked]>, customer care <[email-masked]>, Mohit Caleb <[email-masked]>, Ashish Nair <[email-masked]>, Mohammad Abdul Naser <[email-masked]>
Date: Thu, 9 Jul 2020 09:47:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa,

Could you please confirm which box the customer received?
as the item is (1 of 3), (2 of 3), and (3 of 3).

On Thu, Jul 9, 2020 at 9:30 AM Mostafa Said <[email-masked]>
wrote:

> Hello Mohammad and Ashish,
>
> Please update us here this item was picked 3 months ago and I couldn't
> find the missing parts.
>
> On Wed, Jul 8, 2020 at 4:06 PM Mostafa Said <[email-masked]>
> wrote:
>
>> +Mohammad Abdul Naser <[email-masked]> +Ashish Nair
>> <[email-masked]> Could you please check the missing parts?
>>
>> On Wed, Jul 8, 2020 at 3:29 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Mostafa Said <[email-masked]>
>>>
>>> Kindly check & update on this urgently
>>> ᐧ
>>>
>>> On Wed, Jul 8, 2020 at 3:20 PM Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>>> + @Mohit Caleb <[email-masked]>
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Wednesday, July 8, 2020 3:16 PM
>>>> *To:* 'Simone van Geemen' <[email-masked]>; 'Eugene Mugisa' <
>>>> [email-masked]>
>>>> *Cc:* 'Laura Thomson' <[email-masked]>; 'Jeffin Joy' <
>>>> [email-masked]>; 'customer care' <[email-masked]>
>>>> *Subject:* Re: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>
>>>>
>>>>
>>>> Hi @Eugene Mugisa <[email-masked]>,
>>>>
>>>> Please advise ?
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 3:12 PM Simone van Geemen <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Radwa,
>>>>
>>>>
>>>>
>>>> We will have to check first with the WH if they dispatched all boxes
>>>> related to this order, before we escalate to the vendor.
>>>>
>>>>
>>>>
>>>> This item comes in different boxes and is mentioned on the packaging of
>>>> the same sku, example images below:
>>>>
>>>>
>>>>
>>>> @'Eugene <[email-masked]> can you investigate this please for
>>>> SO: 600778533?
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Laura Thomson <[email-masked]>
>>>> *Sent:* Monday, July 6, 2020 2:46 PM
>>>> *To:* Radwa Ali <[email-masked]>; Jeffin Joy <[email-masked]>;
>>>> Simone van Geemen <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>
>>>> *Subject:* RE: Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>
>>>>
>>>>
>>>> +Looping @Simone van Geemen <[email-masked]> to assist on this.
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Monday, July 6, 2020 2:33 PM
>>>> *To:* Laura Thomson <[email-masked]>; Jeffin Joy <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>
>>>> *Subject:* Missing pieces - LGSF-FN005SA - SO# 600778533
>>>>
>>>>
>>>>
>>>> Hi Laura and Jeffin,
>>>>
>>>> Please assist with this missing pieces case.
>>>>
>>>> This is the email the customer sent us;
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>
>
> --
>
>

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