Subject: RE: Missing Part - 600904667// BDM-661178
From: Bernadette Villahermosa <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Denmark A <[email-masked]>, Jayson Cimagala <[email-masked]>, Returns.fc <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Liza Nocete <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Babico Trading <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 9 Jul 2020 05:38:58 +0000
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Screws were delivered to your warehouse last 28-06-2020.

Regards,
Bernadette

From: Yaseen Shaqra <[email-masked]>
Sent: Thursday, July 09, 2020 9:37 AM
To: Alina D'Souza <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; Denmark A <[email-masked]>; Bernadette Villahermosa <[email-masked]>; Jayson Cimagala <[email-masked]>; Returns.fc <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad <[email-masked]>; Liza Nocete <[email-masked]>; Mark Jayson Canaria <[email-masked]>; Babico Trading <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: Missing Part - 600904667// BDM-661178

Hi Denmark,

Please note that the customer confirmed that if she did not receive the missing parts today, she will return the product

On Thu, Jul 9, 2020 at 9:33 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please collect the parts and dispatch to the customer.

Regards,
Alina

On Sat, Jun 27, 2020 at 2:05 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Bernadette,

Thank you, and yes we'll inform the customer about it.

@Returns.fc<mailto:[email-masked]>  - please reship asap when received.

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Sat, Jun 27, 2020 at 1:06 PM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mary Anne,

We will provide the missing screws and please ask the customer to return extra pieces.
You may arrange the collection tomorrow.

Regards,
Bernadette

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 27, 2020 9:06 AM
To: Jayson Cimagala <[email-masked]<mailto:[email-masked]>>
Cc: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Part - 600904667// BDM-661178

Hi Jayson,

Thanks for the clarification.

@Bernadette Villahermosa<mailto:[email-masked]>  - hope that info will suffice. Looking forward to hearing from you.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Sat, Jun 27, 2020 at 8:22 AM Jayson Cimagala <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mary Anne,

Yes, that is correct. Those are the POs corresponding last purchases.

Regards,

Jayson

On Fri, Jun 26, 2020 at 10:23 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Bernadette,

The last PO was in April, not sure if this item came from that though.

POMUMZ_DXB179270  and  PO_HQ2821

@Jayson Cimagala<mailto:[email-masked]>  - please assist us with the right PO for this item. Is the above-mentioned PO accurate?

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Thu, Jun 25, 2020 at 4:55 PM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mary Anne,

When did you purchase this item from us? Can you share the PO number?

Regards,
Bernadette

From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 25, 2020 4:46 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: Jayson Cimagala <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>
Subject: Missing Part - 600904667// BDM-661178

Hi Bernadette,

As per the customer, all screws are missing for this item and there are 2 extra pieces that were not supposed to be included.

BDM-661178<https://3651277.app.netsuite.com/app/common/item/item.nl?id=473781>
Hauck - Alpha Plus Wooden Height Adjustable Highchair - Gre

Below are the extra pieces

May we request for the missing part, please?

@Returns.fc<mailto:[email-masked]>  - please reship asap when received.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE