Subject: Re: Missing Part - 600904667// BDM-661178
From: Yaseen Shaqra <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Denmark A <[email-masked]>, Bernadette Villahermosa <[email-masked]>, Jayson Cimagala <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Liza Nocete <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Babico Trading <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 9 Jul 2020 09:36:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please note that the customer confirmed that if she did not
receive the missing parts today, she will return the product

On Thu, Jul 9, 2020 at 9:33 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Please collect the parts and dispatch to the customer.
>
> Regards,
> Alina
>
> On Sat, Jun 27, 2020 at 2:05 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Bernadette,
>>
>> Thank you, and yes we'll inform the customer about it.
>>
>> @Returns.fc <[email-masked]>  - please reship asap when
>> received.
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jun 27, 2020 at 1:06 PM Bernadette Villahermosa <
>> [email-masked]> wrote:
>>
>>> Hi Mary Anne,
>>>
>>>
>>>
>>> We will provide the missing screws and please ask the customer to return
>>> extra pieces.
>>>
>>> You may arrange the collection tomorrow.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Bernadette
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Saturday, June 27, 2020 9:06 AM
>>> *To:* Jayson Cimagala <[email-masked]>
>>> *Cc:* Bernadette Villahermosa <[email-masked]>; Returns.fc <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Mostafa saad <[email-masked]>; Liza Nocete <[email-masked]>;
>>> Mark Jayson Canaria <[email-masked]>; Babico Trading <[email-masked]
>>> >
>>> *Subject:* Re: Missing Part - 600904667// BDM-661178
>>>
>>>
>>>
>>> Hi Jayson,
>>>
>>>
>>>
>>> Thanks for the clarification.
>>>
>>>
>>>
>>> @Bernadette Villahermosa <[email-masked]>  - hope that info will
>>> suffice. Looking forward to hearing from you.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 27, 2020 at 8:22 AM Jayson Cimagala <[email-masked]>
>>> wrote:
>>>
>>> Hi Mary Anne,
>>>
>>>
>>>
>>> Yes, that is correct. Those are the POs corresponding last purchases.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Jayson
>>>
>>>
>>>
>>> On Fri, Jun 26, 2020 at 10:23 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Bernadette,
>>>
>>>
>>>
>>> The last PO was in April, not sure if this item came from that though.
>>>
>>>
>>>
>>> POMUMZ_DXB179270  and  PO_HQ2821
>>>
>>>
>>>
>>> @Jayson Cimagala <[email-masked]>  - please assist us with the
>>> right PO for this item. Is the above-mentioned PO accurate?
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 4:55 PM Bernadette Villahermosa <
>>> [email-masked]> wrote:
>>>
>>> Hi Mary Anne,
>>>
>>>
>>>
>>> When did you purchase this item from us? Can you share the PO number?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Bernadette
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Thursday, June 25, 2020 4:46 PM
>>> *To:* Bernadette Villahermosa <[email-masked]>
>>> *Cc:* Jayson Cimagala <[email-masked]>; Returns.fc <
>>> [email-masked]>; customer care <[email-masked]>;
>>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Mostafa saad <[email-masked]>
>>> *Subject:* Missing Part - 600904667// BDM-661178
>>>
>>>
>>>
>>> Hi Bernadette,
>>>
>>>
>>>
>>> As per the customer, all screws are missing for this item and there are
>>> 2 extra pieces that were not supposed to be included.
>>>
>>>
>>>
>>>
>>> BDM-661178
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=473781>
>>>
>>> Hauck - Alpha Plus Wooden Height Adjustable Highchair - Gre
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Below are the extra pieces
>>>
>>>
>>>
>>>
>>>
>>>
>>> May we request for the missing part, please?
>>>
>>>
>>>
>>> @Returns.fc <[email-masked]>  - please reship asap when
>>> received.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE