Subject: Re: 600907045
From: Vipul Arora <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Simone van Geemen <[email-masked]>
Cc: Karthik Sankar <[email-masked]>, ChildrenWomen <[email-masked]>, Account <[email-masked]>, Radwa Ali <[email-masked]>, Muhammad Habib <[email-masked]>, "inventory.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Furqan hameed <[email-masked]>, Syed Yakoob <[email-masked]>, Mostafa Said <[email-masked]>, Mohit Caleb <[email-masked]>, Siju Surendran <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohammad Abbas <[email-masked]>, customer ca
Date: Wed, 8 Jul 2020 17:18:30 +0400
List-Id: <ccteam.mumzworld.com>

+Simone van Geemen <[email-masked]> : Your support is required here
for the solution.

On Wed, 8 Jul 2020 at 17:14, Mari Ibasan (CW.Accounts) <[email-masked]>
wrote:

> Dear Vipul
>
>
>
> I’ve explained already very clear. Incomplete or missing item upon
> delivery your team will rejected the item. POD is the most important
> document for us against customer complaining for not receiving the item or
> missing item. Therefore we advise our driver in all deliveries to get sign
> and stamp the POD so in case of this kind of situation, we have proof to
> show to the customer.
>
>
>
>
>
>
>
> *From:* Vipul Arora <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 3:51 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
> [email-masked]>; Account <[email-masked]>; Radwa Ali <
> [email-masked]>; Muhammad Habib <[email-masked]>;
> inventory.fc <[email-masked]>; Outbound.fc <
> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
> Mostafa Said <[email-masked]>; Mohit Caleb <[email-masked]>;
> Siju Surendran <[email-masked]>; Mamdouh Younes <[email-masked]>;
> Mohammad Abbas <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: 600907045
>
>
>
> Dear Mari,
>
>
>
> That's what I am saying we received as per PO and description is *Babytrend
> - Double Stroller + Infant Car Seat - Millennium. *It is not mentioned 2
> car seats in the description but as per image on website. It should be 2
> car seat.
>
>
>
>
>
> Thanks
>
> Vipul
>
>
>
>
>
> On Wed, 8 Jul 2020 at 15:42, Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> We also showed you the POD which signed and stamped by your warehouse
> team. Your team is checking one by one the items according to the PO. Any
> missing bundle item or different item, different color will be rejected
> upon delivery. It is delivered from our side and no miss item.
>
>
>
>
>
> *From:* Vipul Arora <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 3:36 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
> [email-masked]>; Account <[email-masked]>; Radwa Ali <
> [email-masked]>; Muhammad Habib <[email-masked]>;
> inventory.fc <[email-masked]>; Outbound.fc <
> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
> Mostafa Said <[email-masked]>; Mohit Caleb <[email-masked]>;
> Siju Surendran <[email-masked]>; Mamdouh Younes <[email-masked]>;
> Mohammad Abbas <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: 600907045
>
>
>
> Dear Mari,
>
>
>
> I am showing you the proof of delivery that you delivered only one car
> seat.
>
>
>
> @Karthik Sankar <[email-masked]> : please check with the vendor
> and fix it as there is no description on PO regarding 2 car seat.
>
>
>
> Thanks
>
> Vipul
>
>
>
> On Wed, 8 Jul 2020 at 15:28, Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Its now under your warehouse responsibility. We delivered complete set
> from our side.
>
>
>
> *From:* Vipul Arora <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 3:25 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Karthik Sankar <[email-masked]>; ChildrenWomen <
> [email-masked]>; Account <[email-masked]>; Radwa Ali <
> [email-masked]>; Muhammad Habib <[email-masked]>;
> inventory.fc <[email-masked]>; Outbound.fc <
> [email-masked]>; Mohammad Abdul Naser <[email-masked]>;
> Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>;
> Mostafa Said <[email-masked]>; Mohit Caleb <[email-masked]>;
> Siju Surendran <[email-masked]>; Mamdouh Younes <[email-masked]>;
> Mohammad Abbas <[email-masked]>; customer care <[email-masked]>
> *Subject:* Re: 600907045
>
>
>
> Dear Mari
>
>
>
> We agree that you delivered the item and same day but the customer
> complaint that it should be 1 stroller and 2 car seat but they
> received only 1 car seat.
>
>
>
> I have also shared the snapshot of the camera while making a bundle by
> your team in our WH. Please send 1 missing car seat so we send it customer.
>
>
>
> Thanks
>
> Vipul
>
>
>
> On Wed, 8 Jul 2020 at 13:56, Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Karthik,
>
>
>
> POD was signed and stamped by your warehouse team. Also inventory of items
> released on that particular day is matched with our record.
>
>
>
>
>
> *From:* Karthik Sankar <[email-masked]>
> *Sent:* Wednesday, July 8, 2020 1:03 PM
> *To:* Crm <[email-masked]>; ChildrenWomen <[email-masked]>;
> Account <[email-masked]>
> *Cc:* Radwa Ali <[email-masked]>; Muhammad Habib <
> [email-masked]>; inventory.fc <[email-masked]>;
> Outbound.fc <[email-masked]>; Mohammad Abdul Naser <
> [email-masked]>; Furqan hameed <[email-masked]>; Syed Yakoob
> <[email-masked]>; Mostafa Said <[email-masked]>; Mohit
> Caleb <[email-masked]>; Siju Surendran <[email-masked]>; Mamdouh
> Younes <[email-masked]>; Mohammad Abbas <[email-masked]>;
> customer care <[email-masked]>; Vipul Arora <[email-masked]>
> *Subject:* Re: 600907045
>
>
>
>   Hi Mari,
>
>
>
> POMUMZ_DXB218311 -> BK-SS76773+2CS31773
>
>
>
> Only one car seat received instead of 2.  Please check the image attached.
> Could you please assist here?
>
>
>
>
>
>
>
> Regards,
>
>
>
>
>
> On Tue, 7 Jul 2020 at 19:35, Vipul Arora <[email-masked]> wrote:
>
> +Karthik Sankar <[email-masked]> Vendor delivered only 1 car seat.
> Attached snapshot of receiving for you reference. Please check with the
> vendor and ask him to send the missing item by tomorrow so we can send it
> to the customer.
>
>
>
>
>
>
>
> On Tue, 7 Jul 2020 at 18:49, Radwa Ali <[email-masked]> wrote:
>
> Hi All ,
>
> The customer is following up again.
>
> We need an answer as the case has been going on for too long. The customer
> is following up daily.
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jul 6, 2020 at 1:51 PM Muhammad Habib <[email-masked]>
> wrote:
>
> @Furqan hameed <[email-masked]> @Vipul Arora <[email-masked]> Please
> update
>
> @Mohit Caleb <[email-masked]>  CC team is following up on this case
> via zendesk.
>
>
>
> On Sun, Jul 5, 2020 at 9:43 AM Muhammad Habib <[email-masked]>
> wrote:
>
> @Furqan hameed <[email-masked]>  Please help here. If we received
> the right item.
>
>
>
> On Thu, Jul 2, 2020 at 1:27 PM Mohammad Abdul Naser <[email-masked]>
> wrote:
>
> Dear Team
>
>
>
> We have checked for the above mentioned missing car seat in WH and
> physically it was not found.
>
> Please check the CCTV footage of packing
>
>
>
> On Wed, Jul 1, 2020 at 9:50 PM Syed Yakoob <[email-masked]> wrote:
>
> Dear Habib,
>
>
>
> I have checked on the location from which this got picked but couldn't
> find it. @inventory.fc <[email-masked]> @Siju Surendran
> <[email-masked]> can you please check on this and help.
>
>
>
> Best Regards,
>
>
>
> ᐧ
>
>
>
> On Wed, 1 Jul 2020 at 16:31, Muhammad Habib <[email-masked]> wrote:
>
> Dear Team,
>
> SKU: BK-SS76773+2CS31773
>
>  Babytrend - Double Stroller + Infant Car Seat - Millennium Includes 1
> Double Stroller and 2 Car Seat but  the customer received on car seat
> only
>
>
> please check for missing part.
>
>
>
> --
>
>
>
>
>
> Thanks & regards,
>
>
>
>
>
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> --
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>
>
> --
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>
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>
>
> Thanks & regards,
>
>
>
>
>
>
>
>
> --
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>
>
>
>
> Thanks & regards,
>
>
>
>
>
>