Subject: RE: Warranty Confirmation / SKU BK-9261QB - Order No. 600742036
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Karthik Sankar'" <[email-masked]>, "'Hyacinth Joyce'" <[email-masked]>, "'Account'" <[email-masked]>, "'ChildrenWomen'" <[email-masked]>
Cc: "'Babykish'" <[email-masked]>, "'Tarek El-Far'" <[email-masked]>, <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>
Date: Wed, 8 Jul 2020 17:17:54 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Sorry but it is now under your customer responsibility. Item has been delivered on 5 MAR 2020 and it has been 4 months has passed. We can only replace the item at the time he/she found out that the item has damaged or etc upon delivery to your customer.

 

From: Karthik Sankar <[email-masked]> 
Sent: Wednesday, July 8, 2020 4:04 PM
To: Hyacinth Joyce <[email-masked]>; Crm <[email-masked]>; Account <[email-masked]>; ChildrenWomen <[email-masked]>
Cc: Babykish <[email-masked]>; Tarek El-Far <[email-masked]>; [email-masked]; customer care <[email-masked]>; Returns.fc <[email-masked]>
Subject: Re: Warranty Confirmation / SKU BK-9261QB - Order No. 600742036

Hi Mari,

Please assist Joyce here.

POMUMZ_DXB155791

Regards,

  <https://docs.google.com/uc?export=download&id=1GqwxHiZOLyLp4wX-dO9kksvbxkAQFy7K&revid=0Bwm3QDCK-z7nOGI2NGVKMGMrWVJjRkoyNkZ3UGgxMmRXL2tBPQ> 

 

On Wed, 8 Jul 2020 at 16:00, Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

The customer purchased the below item in March and informed that the paint of the bee is coming off. Please see the below images for your reference.

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=456181> 
BK-9261QB

Graco - Pack n Play Bugs Quilt Square

1

 

Kindly check and advise asap.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE