Subject: RE: 600907045
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Vipul Arora'" <[email-masked]>
Cc: "'Karthik Sankar'" <[email-masked]>, "'ChildrenWomen'" <[email-masked]>, "'Account'" <[email-masked]>, "'Radwa Ali'" <[email-masked]>, "'Muhammad Habib'" <[email-masked]>, "'inventory.fc'" <[email-masked]>, "'Outbound.fc'" <[email-masked]>, "'Mohammad Abdul Naser'" <[email-masked]>, "'Furqan hameed'" <[email-masked]>, "'Syed Yakoob'" <[email-masked]>, "'Mostafa Said'" <[email-masked]>, "'Mohit Caleb'" <[email-masked]>, "'Siju Surendran'" <[email-masked]>, "'Mamdouh Younes'" <
Date: Wed, 8 Jul 2020 17:13:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear Vipul

I’ve explained already very clear. Incomplete or missing item upon delivery your team will rejected the item. POD is the most important document for us against customer complaining for not receiving the item or missing item. Therefore we advise our driver in all deliveries to get sign and stamp the POD so in case of this kind of situation, we have proof to show to the customer.

 

From: Vipul Arora <[email-masked]> 
Sent: Wednesday, July 8, 2020 3:51 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: Karthik Sankar <[email-masked]>; ChildrenWomen <[email-masked]>; Account <[email-masked]>; Radwa Ali <[email-masked]>; Muhammad Habib <[email-masked]>; inventory.fc <[email-masked]>; Outbound.fc <[email-masked]>; Mohammad Abdul Naser <[email-masked]>; Furqan hameed <[email-masked]>; Syed Yakoob <[email-masked]>; Mostafa Said <[email-masked]>; Mohit Caleb <[email-masked]>; Siju Surendran <[email-masked]>; Mamdouh Younes <[email-masked]>; Mohammad Abbas <[email-masked]>; customer care <[email-masked]>
Subject: Re: 600907045

Dear Mari,

That's what I am saying we received as per PO and description is Babytrend - Double Stroller + Infant Car Seat - Millennium. It is not mentioned 2 car seats in the description but as per image on website. It should be 2 car seat.

 

Thanks

Vipul

 

On Wed, 8 Jul 2020 at 15:42, Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

We also showed you the POD which signed and stamped by your warehouse team. Your team is checking one by one the items according to the PO. Any missing bundle item or different item, different color will be rejected upon delivery. It is delivered from our side and no miss item.

 

From: Vipul Arora <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 8, 2020 3:36 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Karthik Sankar <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; Radwa Ali <[email-masked] <mailto:[email-masked]> >; Muhammad Habib <[email-masked] <mailto:[email-masked]> >; inventory.fc <[email-masked] <mailto:[email-masked]> >; Outbound.fc <[email-masked] <mailto:[email-masked]> >; Mohammad Abdul Naser <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Syed Yakoob <[email-masked] <mailto:[email-masked]> >; Mostafa Said <[email-masked] <mailto:[email-masked]> >; Mohit Caleb <[email-masked] <mailto:[email-masked]> >; Siju Surendran <[email-masked] <mailto:[email-masked]> >; Mamdouh Younes <[email-masked] <mailto:[email-masked]> >; Mohammad Abbas <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600907045

Dear Mari,

I am showing you the proof of delivery that you delivered only one car seat.

@Karthik Sankar <mailto:[email-masked]>  : please check with the vendor and fix it as there is no description on PO regarding 2 car seat.

Thanks

Vipul

On Wed, 8 Jul 2020 at 15:28, Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Its now under your warehouse responsibility. We delivered complete set from our side.

From: Vipul Arora <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 8, 2020 3:25 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: Karthik Sankar <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >; Radwa Ali <[email-masked] <mailto:[email-masked]> >; Muhammad Habib <[email-masked] <mailto:[email-masked]> >; inventory.fc <[email-masked] <mailto:[email-masked]> >; Outbound.fc <[email-masked] <mailto:[email-masked]> >; Mohammad Abdul Naser <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Syed Yakoob <[email-masked] <mailto:[email-masked]> >; Mostafa Said <[email-masked] <mailto:[email-masked]> >; Mohit Caleb <[email-masked] <mailto:[email-masked]> >; Siju Surendran <[email-masked] <mailto:[email-masked]> >; Mamdouh Younes <[email-masked] <mailto:[email-masked]> >; Mohammad Abbas <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600907045

Dear Mari

We agree that you delivered the item and same day but the customer complaint that it should be 1 stroller and 2 car seat but they received only 1 car seat.

I have also shared the snapshot of the camera while making a bundle by your team in our WH. Please send 1 missing car seat so we send it customer.

Thanks

Vipul

On Wed, 8 Jul 2020 at 13:56, Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

Dear Karthik,

POD was signed and stamped by your warehouse team. Also inventory of items released on that particular day is matched with our record.

 

From: Karthik Sankar <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 8, 2020 1:03 PM
To: Crm <[email-masked] <mailto:[email-masked]> >; ChildrenWomen <[email-masked] <mailto:[email-masked]> >; Account <[email-masked] <mailto:[email-masked]> >
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Muhammad Habib <[email-masked] <mailto:[email-masked]> >; inventory.fc <[email-masked] <mailto:[email-masked]> >; Outbound.fc <[email-masked] <mailto:[email-masked]> >; Mohammad Abdul Naser <[email-masked] <mailto:[email-masked]> >; Furqan hameed <[email-masked] <mailto:[email-masked]> >; Syed Yakoob <[email-masked] <mailto:[email-masked]> >; Mostafa Said <[email-masked] <mailto:[email-masked]> >; Mohit Caleb <[email-masked] <mailto:[email-masked]> >; Siju Surendran <[email-masked] <mailto:[email-masked]> >; Mamdouh Younes <[email-masked] <mailto:[email-masked]> >; Mohammad Abbas <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Vipul Arora <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600907045

  Hi Mari,

POMUMZ_DXB218311 -> BK-SS76773+2CS31773

Only one car seat received instead of 2.  Please check the image attached. Could you please assist here?

 

 

Regards,

  <https://docs.google.com/uc?export=download&id=1GqwxHiZOLyLp4wX-dO9kksvbxkAQFy7K&revid=0Bwm3QDCK-z7nOGI2NGVKMGMrWVJjRkoyNkZ3UGgxMmRXL2tBPQ> 

 

On Tue, 7 Jul 2020 at 19:35, Vipul Arora <[email-masked] <mailto:[email-masked]> > wrote:

+Karthik Sankar <mailto:[email-masked]>  Vendor delivered only 1 car seat. Attached snapshot of receiving for you reference. Please check with the vendor and ask him to send the missing item by tomorrow so we can send it to the customer.

 

On Tue, 7 Jul 2020 at 18:49, Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi All , 

The customer is following up again.

We need an answer as the case has been going on for too long. The customer is following up daily.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Mon, Jul 6, 2020 at 1:51 PM Muhammad Habib <[email-masked] <mailto:[email-masked]> > wrote:

@Furqan hameed <mailto:[email-masked]>  @Vipul Arora <mailto:[email-masked]>  Please update

@Mohit Caleb <mailto:[email-masked]>   CC team is following up on this case via zendesk.

On Sun, Jul 5, 2020 at 9:43 AM Muhammad Habib <[email-masked] <mailto:[email-masked]> > wrote:

@Furqan hameed <mailto:[email-masked]>   Please help here. If we received the right item.

On Thu, Jul 2, 2020 at 1:27 PM Mohammad Abdul Naser <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team

We have checked for the above mentioned missing car seat in WH and physically it was not found. 

Please check the CCTV footage of packing 

On Wed, Jul 1, 2020 at 9:50 PM Syed Yakoob <[email-masked] <mailto:[email-masked]> > wrote:

Dear Habib,

 

I have checked on the location from which this got picked but couldn't find it. @inventory.fc <mailto:[email-masked]>  @Siju Surendran <mailto:[email-masked]>  can you please check on this and help.

Best Regards,

  <https://docs.google.com/uc?export=download&id=181VwM-scjFMpRDEOdCr1c53KLBsN490Q&revid=0B4eYWVGQGVtbSnBNVzluUmpPVCtHNUphL1dWOEUxK3A4V25jPQ> 

  <https://mailfoogae.appspot.com/t?sender=ac3llZEBtdW16d29ybGQuY29t&type=zerocontent&guid=186d46c4-0a32-444c-91f0-cc077a79c88f> ᐧ

On Wed, 1 Jul 2020 at 16:31, Muhammad Habib <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

SKU: BK-SS76773+2CS31773 

 Babytrend - Double Stroller + Infant Car Seat - Millennium Includes 1 Double Stroller and 2 Car Seat but  the customer received on car seat only   

please check for missing part.

 

-- 

 

Thanks & regards,

  <https://docs.google.com/uc?export=download&id=1hKArSxSXBEbPgzQl5V7ZCkCXiX0aQ3Ci&revid=0BxjzRBShgsGtK29PWStWaUgrZ2cxQS9JRXdGTVF3ZUE0UUtRPQ> 

-- 
You received this message because you are subscribed to the Google Groups "Outbound.fc" group.
To unsubscribe from this group and stop receiving emails from it, send an email to [email-masked] <mailto:[email-masked]> .
To view this discussion on the web visit https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJE%3Dw8G%2B64OT8UcxX63_Vqck8U%2BahBnueD2ONNbgsR0naxfA_g%40mail.gmail.com <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJE%3Dw8G%2B64OT8UcxX63_Vqck8U%2BahBnueD2ONNbgsR0naxfA_g%40mail.gmail.com?utm_medium=email&utm_source=footer> .

-- 
You received this message because you are subscribed to the Google Groups "inventory.fc" group.
To unsubscribe from this group and stop receiving emails from it, send an email to [email-masked] <mailto:[email-masked]> .
To view this discussion on the web visit https://groups.google.com/a/mumzworld.com/d/msgid/inventory.fc/CALk%2Bo6U97arz6QnxhXC8PcrhE%2BcQ88nU-t2B%2BVFP6QgCAJY%2BLw%40mail.gmail.com <https://groups.google.com/a/mumzworld.com/d/msgid/inventory.fc/CALk%2Bo6U97arz6QnxhXC8PcrhE%2BcQ88nU-t2B%2BVFP6QgCAJY%2BLw%40mail.gmail.com?utm_medium=email&utm_source=footer> .

 

-- 

  <https://docs.google.com/uc?export=download&id=1Tn-5LmOlaU0oedhLabpnnVONGoRz35sZ&revid=0B3EdUe9NtNVkMVNSRkxieW12WGd0Z0hibzc4bzdZSUtVQ1hNPQ> 

 

-- 

 

Thanks & regards,

  <https://docs.google.com/uc?export=download&id=1hKArSxSXBEbPgzQl5V7ZCkCXiX0aQ3Ci&revid=0BxjzRBShgsGtK29PWStWaUgrZ2cxQS9JRXdGTVF3ZUE0UUtRPQ> 

 

-- 

 

Thanks & regards,

  <https://docs.google.com/uc?export=download&id=1hKArSxSXBEbPgzQl5V7ZCkCXiX0aQ3Ci&revid=0BxjzRBShgsGtK29PWStWaUgrZ2cxQS9JRXdGTVF3ZUE0UUtRPQ>