Subject: Re: Order #600892977 // MHS-91007 // Kinder Valley - White Dimple Wicker Moses Basket w/ Stand // Defective
From: Denmark A <[email-masked]>
To: Mukhtar Westborn <[email-masked]>
Cc: David Nunes <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Wed, 8 Jul 2020 16:20:54 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mukhtar,

POMUMZ_DXB211302  for your reference.

Regards,
Den mark

On Wed, Jul 8, 2020 at 4:10 PM Mukhtar Westborn <[email-masked]>
wrote:

> Hi Denmark,
>
> Please send us our P O number to mark as replacement and send it to your
> warehouse in the next delivery.
>
> Please be informed that these are handmade baskets with wood, since small
> defects like small cracks, paint touch & loose ends will be there in the
> replaced basket too.  This is also mentioned in our manual.
>
> @Alex/David, Please send MHS-91007 as replacement for defective basket to
> Mumzworld in their next delivery once the P O number is shared.
>
> Regards,
> Mukhtar
>
> On Wed, Jul 8, 2020 at 10:58 AM Denmark A <[email-masked]> wrote:
>
>> Dear Mukhtar,
>>
>> Please assist  us.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 6, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Mukhtar,
>>>
>>> Good Day!
>>>
>>> So how will we get the replacement item then? because the customer is
>>> asking for the replacement.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Mon, Jul 6, 2020 at 4:07 PM Mukhtar Westborn <[email-masked]>
>>> wrote:
>>>
>>>> Hi,
>>>>
>>>> Our warehouse is in freezone area, it cost us for every incoming
>>>> vehicle.
>>>>
>>>> Thats why we prefer to take all return items at one time only, by end
>>>> of every month.
>>>>
>>>> Regards,
>>>> Mukhtar.
>>>>
>>>> On Mon, 6 Jul 2020, 12:35 pm Denmark A, <[email-masked]> wrote:
>>>>
>>>>> Dear Mukhtar,
>>>>>
>>>>> Can we go directly to your warehouse?
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Mon, Jul 6, 2020 at 12:33 PM Mukhtar Westborn <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> Contact person: Alex
>>>>>> Number: +971559072508
>>>>>> Address: Total freight international ,
>>>>>> Plot F B 70,
>>>>>> D W C,
>>>>>> Dubai.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>> On Mon, 6 Jul 2020, 8:07 am Denmark A, <[email-masked]> wrote:
>>>>>>
>>>>>>> Dear Mukhtar,
>>>>>>>
>>>>>>> Could you please share your complete address and contact person to
>>>>>>> whom we will hand over the item.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Sun, Jul 5, 2020 at 8:39 PM Mukhtar Westborn <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi denmark,
>>>>>>>>
>>>>>>>> You can return the damaged item to us alongwith other returns,
>>>>>>>> which is normally done by end of every month.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Mukhtar
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, 5 Jul 2020, 5:05 pm Denmark A, <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Mukhtar,
>>>>>>>>>
>>>>>>>>> Please  respond and update us.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>> On Sat, Jul 4, 2020 at 9:16 AM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>
>>>>>>>>>> Please update.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 2, 2020 at 8:27 AM Denmark A <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Mukhtar,
>>>>>>>>>>>
>>>>>>>>>>> How can we send the item to your side please assist.
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Jun 30, 2020 at 5:13 PM Mukhtar Westborn <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Ok Noted.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Mukhtar
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Denmark A <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please see the below customer complaint and allow us to send
>>>>>>>>>>>>> the item back to you for your further evaluation.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Return Reason:missing_part_or_pieces
>>>>>>>>>>>>> Comments :Poor quality (paint & wicker), cover is not
>>>>>>>>>>>>> proportionate to the size of the basket, missing stand, material and
>>>>>>>>>>>>> functionality is not sturdy.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Mukhtar Shaikh*
>>>>>>>>>>>>
>>>>>>>>>>>> *Business Development Manager *
>>>>>>>>>>>>
>>>>>>>>>>>> *Westborn Ltd.*
>>>>>>>>>>>>
>>>>>>>>>>>> *Unit 16 *
>>>>>>>>>>>>
>>>>>>>>>>>> *Electric Avenue Industrial Estate*
>>>>>>>>>>>>
>>>>>>>>>>>> *Dulverton Rd.*
>>>>>>>>>>>>
>>>>>>>>>>>> *Birmingham*
>>>>>>>>>>>>
>>>>>>>>>>>> *B6 7JJ*
>>>>>>>>>>>>
>>>>>>>>>>>> *United Kingdom*
>>>>>>>>>>>>
>>>>>>>>>>>> *UAE Mobile: 056 398 6846*
>>>>>>>>>>>>
>>>>>>>>>>>> *Tel: 0844 7744644*
>>>>>>>>>>>>
>>>>>>>>>>>> *Fax: 0844 7744438*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
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