Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905 >>
From: Shajeeb C <[email-masked]>
To: Alaa Musa <[email-masked]>, "ae.mumzworld" <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: customer care <[email-masked]>, lastmile <[email-masked]>
Date: Wed, 8 Jul 2020 16:19:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Khalid,

Please share the CN for the lost order ASAP.

@Ronald Gaviola <[email-masked]> ,

Kindly update the same in the tracker.

Regards,
Shajeeb

On Wed, Jul 8, 2020 at 4:17 PM Alaa Musa <[email-masked]> wrote:

> Dear Khalid,
>
> Thank you for your update.
>
> @Ronald Gaviola <[email-masked]> and @Shajeeb Cheriyath
> <[email-masked]>  Please assist.
>
> Regards,
> Alaa
>
>
> On Tue, 7 Jul 2020 at 15:44, <[email-masked]> wrote:
>
>> Hi Alaa,
>>
>>
>> Good day.
>>
>>
>> Please accept our sincere apologies for the inconvenience caused by the
>> subject incident.
>>
>>
>> Our destination team confirmed that, this shipment was delivered to an
>> incorrect address. Unfortunately, retrieval was not successful
>>
>>
>> Please confirm on whether you would like to initiate a claim request or
>> send a replacement as ( Free Of Cost ), to the consignee.
>>
>>
>> Once again. We sincerely apologize for the inconvenience caused by this
>> incident.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905
>> >>
>> >> Sent: 07/06/2020 02:27
>> >>
>> >>
>>
>> Hi Alaa,
>>
>>
>>
>> Good day.
>>
>>
>> I shall check & confirm with our concerned team on this. Please hold for
>> an update on 07/07/2020 at 14:00.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905
>> >>
>> >> Sent: Thu, 02 Jul 2020 17:47:53 UTC+04:00
>> >>
>> >>
>> Dear team,
>>
>> >>
>> Yes, the customer claims it wasn't delivered to her, could you please
>> check to which address was this  delivered
>>
>> >>
>> Regards,
>> Alaa
>>
>> >>
>>
>>
>> >>
>> On Thu, 2 Jul 2020 at 15:30, <[email-masked]> wrote:
>> >>
>>
>>> Hi Alaa,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> We received a confirmation from our destination team, that this shipment
>>> was already delivered.
>>>
>>>
>>> >>
>>>
>>> Is the consignee still claiming not received ?
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> >>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked]
>>> >> Subject: Re: 4821448310 || 200263887 || POD << Reference ID: 59731905
>>> >>
>>> >> Sent: 07/01/2020 01:58
>>> >>
>>> >>
>>>
>>> Hi Alaa,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> Since the delivery was completed almost 30 days ago, investigation might
>>> not be possible.
>>>
>>>
>>> >>
>>>
>>> I will check & confirm with our concerned team, regarding this incident.
>>> Please hold for the next update on 02/07/2020.
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked]
>>> >> Subject: 4821448310 || 200263887 || POD
>>> >> Sent: Mon, 29 Jun 2020 17:22:02 UTC+04:00
>>> >>
>>> >>
>>> Dear team,
>>> >>
>>>
>>> >>
>>> Please confirm whether this is delivered, customer claims this was
>>> delivered to the wrong address.
>>>
>>> >>
>>> Regards,
>>> Alaa
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>
>>
>>
>>
>>
>>
>