Subject: Re: Missing item - Order #600769132 - Urgent !
From: Radwa Ali <[email-masked]>
To: Den_Rachel <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 8 Jul 2020 16:19:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
The serial number SN: BHSW1847CH008203  Or SN: BHSW1847CH003203
As the box is used and the number is not clear.
She does not want the replacement she wants to get the refund.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Jul 1, 2020 at 2:24 PM Den_Rachel <[email-masked]> wrote:

> Hi Mary Anne,
>
> Thank you for your reply.
>
> Please note that we are providing replacement but we will need the box
> with accessories.
> Could you please arrange so we can deliver and collect at the same time?
>
>
> Thanks and look forward to hearing from you.
>
>
>
> Best Regards,
>
> Rachel Alabado
> Customer Service
> Denaster General Trading LLC
> Gold & Diamond Park,
> Building No. 7, Office 116,
> Sheikh Zayed Rd
> P.O. Box: 487463
> Dubai, U.A.E.
>
> Tel:   +971 (0)4 4473106
>
> On Jul 1, 2020, at 2:06 PM, Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Rachel,
>
> We have already informed the customer, we are just waiting for the reply.
>
> We will surely share the details once confirmed.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jul 1, 2020 at 10:29 AM Den_Rachel <[email-masked]> wrote:
>
>> Hi Mary Anne,
>>
>> Thank you for your email.
>>
>>
>> Could you please share the serial number?
>>
>>
>>
>>
>> Best Regards,
>>
>> Rachel Alabado
>> Customer Service
>> Denaster General Trading LLC
>> Gold & Diamond Park,
>> Building No. 7, Office 116,
>> Sheikh Zayed Rd
>> P.O. Box: 487463
>> Dubai, U.A.E.
>>
>> Tel:   +971 (0)4 4473106
>>
>> On Jul 1, 2020, at 9:16 AM, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Rachel,
>>
>> May we have an update on this case, please?
>>
>> The customer keeps on follow8ing up and asking for her refund.
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 29, 2020 at 1:34 PM Den_Rachel <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Thank you for your email.
>>>
>>>
>>> Please be informed that we have forwarded over your concern with the
>>> brand and still checking what is the best option to assist you with this
>>> case.
>>> We will get back to you with an update.
>>>
>>> Meantime, please bear with us.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Rachel Alabado
>>> Customer Service
>>> Denaster General Trading LLC
>>> Gold & Diamond Park,
>>> Building No. 7, Office 116,
>>> Sheikh Zayed Rd
>>> P.O. Box: 487463
>>> Dubai, U.A.E.
>>>
>>> Tel:   +971 (0)4 4473106
>>>
>>>
>>>
>>>
>>>
>>> Begin forwarded message:
>>>
>>> *From: *Mary Anne Agapito <[email-masked]>
>>> *Subject: **Re: Missing item - Order #600769132 - Urgent !*
>>> *Date: *June 28, 2020 at 5:45:52 PM GMT+4
>>> *To: [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked],
>>> [email-masked]
>>> *Cc: *Mostafa Said <[email-masked]>, Ekta Jesswani <
>>> [email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <
>>> [email-masked]>, customer care <[email-masked]>, Radwa
>>> Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>,
>>> "Returns.fc" <[email-masked]>, "Alina D'Souza" <
>>> [email-masked]>, Eugene Mugisa <[email-masked]>
>>>
>>> Hi Team,
>>>
>>> We need your assistance in this case.
>>>
>>> The customer received an empty box, the camera is missing. As per our
>>> team in the warehouse, it's an SOP not to open any sealed package.
>>>
>>>
>>>
>>>
>>>
>>> Here is the PO: POMUMZ_DXB167574
>>>
>>> Now, the customer is asking for a refund. Please assist and advise.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Thank you Mostafa.
>>>>
>>>> @Ekta Jesswani <[email-masked]>  Please assist with the issue
>>>> below.
>>>> Outbound advised the box was not opened customer says she received an
>>>> empty box and she is very frustrated.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Radwa,
>>>>>
>>>>> I have checked the CCTV for packing this order, but please note that
>>>>> we are not opening any box as per our SOP.
>>>>> So the item packed as we received.
>>>>>
>>>>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>> Appreciate your assistance with this issue. the customer has the
>>>>>> below SKU in her order and it is supposedly shipped.
>>>>>> When she received it the box was empty and had no Camera.
>>>>>> Please investigate as this cost 735 AED and she is very unhappy.
>>>>>>
>>>>>> Order #600769132
>>>>>> AWB #MumzDriver
>>>>>> Courier:MumzDriver / Moeen
>>>>>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>>>>>> SKU:DNT-8SN1S9-WEU0
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>>>>>> Picture of the missing item if available:
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Outbound.fc" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email-masked].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com
>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9BQp%3D7G%3DbY%3Dx4TJ1poVqdqx7cyrzFCZjdHf_6DX3m1aw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>>
>>
>