Subject: Re: Missing pieces - LGSF-FN005SA - SO# 600778533
From: "Radwa Ali" <[email-masked]>
To: "'Simone van Geemen'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>
Cc: "'Laura Thomson'" <[email-masked]>, "'Jeffin Joy'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 8 Jul 2020 15:15:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Eugene Mugisa,

Please advise ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Mon, Jul 6, 2020 at 3:12 PM Simone van Geemen <[email-masked] <mailto:[email-masked]> > wrote:

Hi Radwa, 

We will have to check first with the WH if they dispatched all boxes related to this order, before we escalate to the vendor. 

This item comes in different boxes and is mentioned on the packaging of the same sku, example images below:

 

 <mailto:[email-masked]> @'Eugene can you investigate this please for SO: 600778533?

Thanks,

 

From: Laura Thomson <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 6, 2020 2:46 PM
To: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Jeffin Joy <[email-masked] <mailto:[email-masked]> >; Simone van Geemen <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: RE: Missing pieces - LGSF-FN005SA - SO# 600778533

+Looping  <mailto:[email-masked]> @Simone van Geemen to assist on this.

From: Radwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 6, 2020 2:33 PM
To: Laura Thomson <[email-masked] <mailto:[email-masked]> >; Jeffin Joy <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Missing pieces - LGSF-FN005SA - SO# 600778533

Hi Laura and Jeffin,

Please assist with this missing pieces case.

This is the email the customer sent us;

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE