Subject: Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE : Nespresso - CitiZ Coffee Machine - Silver // Defective
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Mostafa saad <[email-masked]>, Denmark A <[email-masked]>, Kenneth Nwaso <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 8 Jul 2020 14:34:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy / Mostafa,

The item was repaired and attempted to be reshipped in DEC 2019

Since then the item is in our warehouse and not been shipped to the
customer. Need your assistance on the case.

The cra is already closed stating reshipped since December.

Regards,
Alina

On Sun, Jun 28, 2020 at 3:20 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team.
>
> The customer refused to receive the item that was reshipped last time.
>
> Please reship it asap, already explained to the customer that there is no
> issue on the item.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Dec 24, 2019 at 10:52 AM Kenneth Nwaso <[email-masked]>
> wrote:
>
>> Dear Stella,
>>
>> We have received this item reship to customer would proceed immediately.
>>
>> Thank you.
>>
>> On Tue, Dec 24, 2019 at 9:36 PM Kenneth Nwaso <[email-masked]>
>> wrote:
>>
>>> Dear Stella,
>>>
>>> Thank you so much for the update.
>>>
>>> Kindly proceed with this reship to our warehouse.
>>>
>>>
>>>
>>> On Mon, Dec 23, 2019 at 7:08 PM Stella Lee <[email-masked]>
>>> wrote:
>>>
>>>> Dear Mr. Nwaso,
>>>>
>>>>
>>>>
>>>> Greetings from Nespresso,
>>>>
>>>>
>>>>
>>>> The below machine has been inspected and it is actually working
>>>> properly, no trouble found.
>>>>
>>>>
>>>>
>>>> Please be advised of machine delivery within the next 2 working days.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Emmanuel Milla *| [image:
>>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Senior
>>>> Coffee Specialist
>>>>
>>>> [image:
>>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]*Perfetto
>>>> Trading Company L.L.C.*
>>>>
>>>> Emarat Atrium Bldg. - Office 207, Sheikh Zayed Road
>>>>
>>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>>
>>>> Tel: +971 4 408 5000
>>>>
>>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ü* Please consider the environment before printing this email.
>>>>
>>>> *Disclaimer: This message and any attachments transmitted with it
>>>> contain confidential information and are intended solely for the use of the
>>>> recipient and may be legally privileged information. If you are not the
>>>> named addressee you should not disseminate, distribute or copy this e-mail
>>>> or its attachments. Please notify the sender immediately by e-mail if you
>>>> have received this message by mistake and permanently delete it from your
>>>> system. No employee or agent is authorized to conclude any binding
>>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>>> without express written confirmation in hard copy. E-mail transmission
>>>> cannot be guaranteed to be secure or error-free as information could be
>>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>>> recipient should check this email and any attachments for the presence of
>>>> viruses. The sender therefore does not accept liability for any errors or
>>>> omissions in the contents of this message or for any damage caused by any
>>>> virus/worms transmitted by this email. If verification is required,
>>>> please request a hard-copy*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Kenneth Nwaso <[email-masked]>
>>>> *Sent:* 22 December 2019 11:10
>>>> *To:* Stella Lee <[email-masked]>
>>>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>>>> [email-masked]>; [email-masked];
>>>> [email-masked]
>>>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>>
>>>>
>>>>
>>>> + one more attachement
>>>>
>>>>
>>>>
>>>> On Sun, Dec 22, 2019 at 11:07 AM Kenneth Nwaso <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Stella,
>>>>
>>>>
>>>>
>>>> This is to let you know that this item was collected from our warehouse
>>>> today by your driver.
>>>>
>>>>
>>>>
>>>> Find attachments for your reference.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Dec 21, 2019 at 1:28 PM Kenneth Nwaso <[email-masked]>
>>>> wrote:
>>>>
>>>> Noted with thanks.
>>>>
>>>>
>>>>
>>>> On Sat, Dec 21, 2019 at 1:18 PM Stella Lee <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Mr. Nwaso,
>>>>
>>>>
>>>>
>>>> Well noted, please be advised of the machine collection within the next
>>>> 2 working days.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindest Regards,
>>>>
>>>>
>>>>
>>>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>>>
>>>> [image:
>>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>>>> Trading Company L.L.C.
>>>>
>>>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>>>
>>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>>
>>>> Tel: +971 4 408 5000
>>>>
>>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ü* Please consider the environment before printing this email.
>>>>
>>>> *Disclaimer: This message and any attachments transmitted with it
>>>> contain confidential information and are intended solely for the use of the
>>>> recipient and may be legally privileged information. If you are not the
>>>> named addressee you should not disseminate, distribute or copy this e-mail
>>>> or its attachments. Please notify the sender immediately by e-mail if you
>>>> have received this message by mistake and permanently delete it from your
>>>> system. No employee or agent is authorized to conclude any binding
>>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>>> without express written confirmation in hard copy. E-mail transmission
>>>> cannot be guaranteed to be secure or error-free as information could be
>>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>>> recipient should check this email and any attachments for the presence of
>>>> viruses. The sender therefore does not accept liability for any errors or
>>>> omissions in the contents of this message or for any damage caused by any
>>>> virus/worms transmitted by this email. If verification is required,
>>>> please request a hard-copy version.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ü* Please consider the environment before printing this email.
>>>>
>>>> *Disclaimer: This message and any attachments transmitted with it
>>>> contain confidential information and are intended solely for the use of the
>>>> recipient and may be legally privileged information. If you are not the
>>>> named addressee you should not disseminate, distribute or copy this e-mail
>>>> or its attachments. Please notify the sender immediately by e-mail if you
>>>> have received this message by mistake and permanently delete it from your
>>>> system. No employee or agent is authorized to conclude any binding
>>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>>> without express written confirmation in hard copy. E-mail transmission
>>>> cannot be guaranteed to be secure or error-free as information could be
>>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>>> recipient should check this email and any attachments for the presence of
>>>> viruses. The sender therefore does not accept liability for any errors or
>>>> omissions in the contents of this message or for any damage caused by any
>>>> virus/worms transmitted by this email. If verification is required,
>>>> please request a hard-copy version.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Kenneth Nwaso <[email-masked]>
>>>> *Sent:* 21 December 2019 13:08
>>>> *To:* Stella Lee <[email-masked]>
>>>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>>>> [email-masked]>; [email-masked];
>>>> [email-masked]
>>>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>>
>>>>
>>>>
>>>> Dear Stella,
>>>>
>>>>
>>>>
>>>> Our warehouse is located at DIP2 opposite Dubai refreshment (Pepsi),
>>>> Street no.56 First compound by the left.
>>>>
>>>>
>>>>
>>>> Find attached google map for more reference.
>>>>
>>>>
>>>> https://www.google.com/maps/place/Mumzworld+Warehouse/@24.9728013,55.1933645,17z/data=!3m1!4b1!4m13!1m7!3m6!1s0x0:0x0!2zMjTCsDU4JzIyLjEiTiA1NcKwMTEnNDQuNSJF!3b1!8m2!3d24.9728135!4d55.1956927!3m4!1s0x3e5f7339458195bb:0xc940a88a371d873c!8m2!3d24.9728013!4d55.1955532?hl=en
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Dec 21, 2019 at 1:00 PM Stella Lee <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Mr. Nwaso,
>>>>
>>>>
>>>>
>>>> Please share your warehouse address for us to proceed.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindest Regards,
>>>>
>>>>
>>>>
>>>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>>>
>>>> [image:
>>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>>>> Trading Company L.L.C.
>>>>
>>>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>>>
>>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>>
>>>> Tel: +971 4 408 5000
>>>>
>>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ü* Please consider the environment before printing this email.
>>>>
>>>> *Disclaimer: This message and any attachments transmitted with it
>>>> contain confidential information and are intended solely for the use of the
>>>> recipient and may be legally privileged information. If you are not the
>>>> named addressee you should not disseminate, distribute or copy this e-mail
>>>> or its attachments. Please notify the sender immediately by e-mail if you
>>>> have received this message by mistake and permanently delete it from your
>>>> system. No employee or agent is authorized to conclude any binding
>>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>>> without express written confirmation in hard copy. E-mail transmission
>>>> cannot be guaranteed to be secure or error-free as information could be
>>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>>> recipient should check this email and any attachments for the presence of
>>>> viruses. The sender therefore does not accept liability for any errors or
>>>> omissions in the contents of this message or for any damage caused by any
>>>> virus/worms transmitted by this email. If verification is required,
>>>> please request a hard-copy version.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ü* Please consider the environment before printing this email.
>>>>
>>>> *Disclaimer: This message and any attachments transmitted with it
>>>> contain confidential information and are intended solely for the use of the
>>>> recipient and may be legally privileged information. If you are not the
>>>> named addressee you should not disseminate, distribute or copy this e-mail
>>>> or its attachments. Please notify the sender immediately by e-mail if you
>>>> have received this message by mistake and permanently delete it from your
>>>> system. No employee or agent is authorized to conclude any binding
>>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>>> without express written confirmation in hard copy. E-mail transmission
>>>> cannot be guaranteed to be secure or error-free as information could be
>>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>>> recipient should check this email and any attachments for the presence of
>>>> viruses. The sender therefore does not accept liability for any errors or
>>>> omissions in the contents of this message or for any damage caused by any
>>>> virus/worms transmitted by this email. If verification is required,
>>>> please request a hard-copy version.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Kenneth Nwaso <[email-masked]>
>>>> *Sent:* 21 December 2019 12:57
>>>> *To:* Stella Lee <[email-masked]>
>>>> *Cc:* Yuri Myronov <[email-masked]>; Pinky Dechimo <
>>>> [email-masked]>; [email-masked];
>>>> [email-masked]
>>>> *Subject:* Re: FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE
>>>> : Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>>
>>>>
>>>>
>>>> Dear Stella,
>>>>
>>>>
>>>>
>>>> Thank you for your email.
>>>>
>>>>
>>>>
>>>> Note that customer had already returned this item at our warehouse,
>>>> advice if collection can proceed from our warehouse.
>>>>
>>>>
>>>>
>>>> Attached is the serial no. for this machine.
>>>>
>>>>
>>>>
>>>> For more details plz contact me on 0529686270
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> On Sat, Dec 21, 2019 at 12:45 PM Stella Lee <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Nwaso,
>>>>
>>>>
>>>>
>>>> Greetings from Nespresso!
>>>>
>>>>
>>>>
>>>> Please share the below for us to proceed:
>>>>
>>>>
>>>>
>>>> ·         Machine serial number
>>>>
>>>> ·         Collection address
>>>>
>>>> ·         number to be contacted on collection.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindest Regards,
>>>>
>>>>
>>>>
>>>> *Emmanuel Milla *| Senior *Coffee Specialist*
>>>>
>>>> [image:
>>>> logosandpictos-logosandpictograms-b2c-pictograms-services-3d-whitetexte-040420141241]Perfetto
>>>> Trading Company L.L.C.
>>>>
>>>> Emarat Atrium Bldg. - Office 229, Sheikh Zayed Road
>>>>
>>>> Dubai, United Arabs Emirates, P.O. Box 282445
>>>>
>>>> Tel: +971 4 408 5000
>>>>
>>>> 800NESPRESSO (800637773776)    www.buynespresso.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ü* Please consider the environment before printing this email.
>>>>
>>>> *Disclaimer: This message and any attachments transmitted with it
>>>> contain confidential information and are intended solely for the use of the
>>>> recipient and may be legally privileged information. If you are not the
>>>> named addressee you should not disseminate, distribute or copy this e-mail
>>>> or its attachments. Please notify the sender immediately by e-mail if you
>>>> have received this message by mistake and permanently delete it from your
>>>> system. No employee or agent is authorized to conclude any binding
>>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>>> without express written confirmation in hard copy. E-mail transmission
>>>> cannot be guaranteed to be secure or error-free as information could be
>>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>>> recipient should check this email and any attachments for the presence of
>>>> viruses. The sender therefore does not accept liability for any errors or
>>>> omissions in the contents of this message or for any damage caused by any
>>>> virus/worms transmitted by this email. If verification is required,
>>>> please request a hard-copy version.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ü* Please consider the environment before printing this email.
>>>>
>>>> *Disclaimer: This message and any attachments transmitted with it
>>>> contain confidential information and are intended solely for the use of the
>>>> recipient and may be legally privileged information. If you are not the
>>>> named addressee you should not disseminate, distribute or copy this e-mail
>>>> or its attachments. Please notify the sender immediately by e-mail if you
>>>> have received this message by mistake and permanently delete it from your
>>>> system. No employee or agent is authorized to conclude any binding
>>>> agreement on behalf of Perfetto Trading Co. LLC with another party by email
>>>> without express written confirmation in hard copy. E-mail transmission
>>>> cannot be guaranteed to be secure or error-free as information could be
>>>> intercepted, corrupted, lost, destroyed, arrive late or incomplete. The
>>>> recipient should check this email and any attachments for the presence of
>>>> viruses. The sender therefore does not accept liability for any errors or
>>>> omissions in the contents of this message or for any damage caused by any
>>>> virus/worms transmitted by this email. If verification is required,
>>>> please request a hard-copy version.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Nespresso <[email-masked]>
>>>> *Sent:* 21 December 2019 10:43
>>>> *To:* Stella Lee <[email-masked]>
>>>> *Subject:* FW: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>>>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>>
>>>>
>>>>
>>>> FYA
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> *Mary Grace Mapalo | Senior Coffee Specialist*
>>>>
>>>>
>>>>
>>>> -----Original Message-----
>>>>
>>>> From: Kenneth Nwaso <[email-masked]>
>>>> Received: 12/21/2019 10:28 AM
>>>> To:
>>>> [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
>>>> Cc: customer care <[email-masked]>;Returns.fc <
>>>> [email-masked]>
>>>> Subject: Incident #725735 // 700203012 // PRFT-C113-ME-SI-NE :
>>>> Nespresso - CitiZ Coffee Machine - Silver // Defective
>>>>
>>>>
>>>>
>>>> Hi Yuri and team,
>>>>
>>>>
>>>>
>>>> We would need a support on the subject matter after sales from the
>>>> POMUMZ_DXB102860.
>>>>
>>>>
>>>>
>>>> Customer's Comments :Wen i first time I used it it start smoking and
>>>> the smel bad
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindly advice on next steps to take. Attached customer's sales invoice
>>>> for your reference.
>>>>
>>>> --
>>>>
>>>> *BEST REGARDS**...**✍*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *BEST REGARDS**...**✍*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *BEST REGARDS**...**✍*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *BEST REGARDS**...**✍*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *BEST REGARDS**...**✍*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *BEST REGARDS**...**✍*
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> *BEST REGARDS**...**✍*
>>>
>>>
>>
>> --
>>
>> *BEST REGARDS**...**✍*
>>
>>