Subject: Re: SO# 600876809
From: Mostafa saad <[email-masked]>
To: Clearway Express <[email-masked]>, [email-masked], Shajeeb Cheriyath <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>
Date: Wed, 8 Jul 2020 13:59:47 +0400
List-Id: <ccteam.mumzworld.com>

Confirm, will charge the amount from Baz Delivery

@Hyacinth Joyce <[email-masked]>  Please refund the customer

@Shajeeb Cheriyath <[email-masked]> FYI

Regards
Mostafa Saad

On Wed, Jul 8, 2020 at 1:51 PM Clearway Express <[email-masked]>
wrote:

> Dear Hyacinth,
>
> Kindly initiat the refund to customer for this order.
>
> @ Mostafa Saad kindly charge this order to Bazz delivery account.
>
> regards
> Clearway Express
>
> On Wed, 8 Jul 2020 at 13:39, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> The customer called again to follow up and she is very upset.
>>
>> The shipment she did not receive is  600876809_1.
>>
>> Our record shows as per below:
>>
>> Kindly check and advise TODAY. The customer needs a refund.
>>
>> Thank you.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Tue, 30 Jun 2020 at 14:16, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Radwa.
>>>
>>> Can you please share with me the Missing AWB for this shipment.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Tue, Jun 30, 2020 at 2:07 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> hi @Mostafa saad <[email-masked]> ,
>>>> There are no updates from Clearway and the cst is following up.
>>>> Please advise as she wants a refund.
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Tue, Jun 9, 2020 at 11:59 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>> feedback.
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Tue, Jun 9, 2020 at 11:23 AM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please note that the shipment is showing delivered, but the customer
>>>>>> confirmed that she did not receive the shipment
>>>>>>
>>>>>> Kindly arrange the delivery at the soonest
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>