Subject: Re: SO# 600876809
From: Clearway Express <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>
Date: Wed, 8 Jul 2020 13:51:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hyacinth,

Kindly initiat the refund to customer for this order.

@ Mostafa Saad kindly charge this order to Bazz delivery account.

regards
Clearway Express

On Wed, 8 Jul 2020 at 13:39, Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa,
>
> The customer called again to follow up and she is very upset.
>
> The shipment she did not receive is  600876809_1.
>
> Our record shows as per below:
>
> Kindly check and advise TODAY. The customer needs a refund.
>
> Thank you.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Tue, 30 Jun 2020 at 14:16, Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Radwa.
>>
>> Can you please share with me the Missing AWB for this shipment.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Tue, Jun 30, 2020 at 2:07 PM Radwa Ali <[email-masked]> wrote:
>>
>>> hi @Mostafa saad <[email-masked]> ,
>>> There are no updates from Clearway and the cst is following up.
>>> Please advise as she wants a refund.
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Jun 9, 2020 at 11:59 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Clearway Express <[email-masked]>  Please share your
>>>> feedback.
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 9, 2020 at 11:23 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please note that the shipment is showing delivered, but the customer
>>>>> confirmed that she did not receive the shipment
>>>>>
>>>>> Kindly arrange the delivery at the soonest
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>