Subject: Re: Email and chat performance of 05/07/2020
From: Rosette Modiri <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 8 Jul 2020 02:45:05 -0700 (MST)

Hi Ma'am, 

Sorry for this inconvenience, I'm forwarding right away the productivity report of 06 July,20 

Regards, 
Rosette 

From: "deeksha" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 8 July, 2020 10:17:50 
Subject: Re: Email and chat performance of 05/07/2020 

Thanks Rosette. I didn’t receive the report yesterday. Could you please make sure that you share the reports everyday. Thank you very much 

Regards, 
Deeksha 

Sent from my iPhone 

On 6 Jul 2020, at 20:15, Rosette Modiri <[email-masked]> wrote: 

BQ_BEGIN

Hi Ma'am, 

PFB the chat and email performance of 05/07/2020. 

					
		5July 	
		Public Comment 	Resolved 		
	Ankit 	0 	21 		21 
	Atul 	63 	47 		110 
	Ashutosh 	50 	43 		93 
	Tijo 	OFF 	OFF 		0 

			chat 	Good 	Bad 
		Dipayan 	132 	11 	7 
		Obiedo 	91 	11 	4 
		Ahmed 	90 	12 	7 

We believe there's some glitch in the reports pulled from Zendesk, Ankit closed 45 tickets on this particular date however Zendesk is showing 21. We reported this and it will be looked into. 

Please do let me know if you have any questions or concerns. 

Regards, 
Rosette 

BQ_END