Subject: Re: installation scheduled 600914186 // WTI-1706316
From: Samiya Sheikh <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Edel Saballa <[email-masked]>
Date: Wed, 8 Jul 2020 13:42:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ashley,

The customer agreed to receive the item now and installation to be done
later on in the new addres.

Regards

On Tue, Jul 7, 2020 at 5:42 PM Ashley Fernandes <[email-masked]>
wrote:

> Dear Samiya,
>
> *WTI-1706316 *  Backyard Discovery - Victorian Inn
>
> Kindly cancel this item for now and refund to the customer in terms of
> store credit. Inform the customer to call us back once she has moved into
> her new place and we can reorder at that time (subject to availability of
> the item).
>
>
> *For our internal note *: We already had previous instances where
> customers made to hold the order only to be later cancelled as the new
> place they were going to move in never materialized or got delayed. The
> vendor cannot hold the item for such a long time (as *after 1 month*
> seems to be an open deadline).
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
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> On Tue, Jul 7, 2020 at 5:05 PM Samiya Sheikh <[email-masked]> wrote:
>
>> Hi Team,
>>
>> This customer requested for delivery and installation to be after 1
>> month because she is moving to another city.
>>
>> Kindly note.
>>
>> Regards
>>
>