Subject: Re: SO# 600876809
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, Clearway Express <[email-masked]>, customer care <[email-masked]>
Date: Wed, 8 Jul 2020 13:39:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The customer called again to follow up and she is very upset.

The shipment she did not receive is  600876809_1.

Our record shows as per below:

Kindly check and advise TODAY. The customer needs a refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, 30 Jun 2020 at 14:16, Mostafa saad <[email-masked]> wrote:

> Hello Radwa.
>
> Can you please share with me the Missing AWB for this shipment.
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Tue, Jun 30, 2020 at 2:07 PM Radwa Ali <[email-masked]> wrote:
>
>> hi @Mostafa saad <[email-masked]> ,
>> There are no updates from Clearway and the cst is following up.
>> Please advise as she wants a refund.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Tue, Jun 9, 2020 at 11:59 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Clearway Express <[email-masked]>  Please share your
>>> feedback.
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Tue, Jun 9, 2020 at 11:23 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please note that the shipment is showing delivered, but the customer
>>>> confirmed that she did not receive the shipment
>>>>
>>>> Kindly arrange the delivery at the soonest
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>