Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Mohamed Magdy <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Cherry Ann Binondo <[email-masked]>, Angeli Fontillas <[email-masked]>, Denmark A <[email-masked]>, Vipin Varunny <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Anas nazzal <[email-masked]>, Akash Himthani <[email-masked]>
Date: Wed, 8 Jul 2020 10:48:11 +0400
List-Id: <ccteam.mumzworld.com>

why you didnt advise the customer that there is a policy to do the
maintenance.

Thanks

On Tue, Jul 7, 2020 at 2:47 PM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> This customer called again today and is so angry and upset because of
> the long wait and hassle. She no longer wants the item and is asking for
> the full refund. Please advise.
>
> Thanks
>
>
>
>
>
> On Tue, Jul 7, 2020 at 10:35 AM Mohamed Magdy <[email-masked]>
> wrote:
>
>> Hello Cherry,
>>
>> Cant we make it faster than the 14 days are the customer is calling and
>> awaiting the update?
>>
>> Thanks
>>
>> On Tue, Jul 7, 2020 at 10:33 AM Cherry Ann Binondo <
>> [email-masked]> wrote:
>>
>>> Dear Angeli,
>>>
>>> Please find attached mail for information.
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Angeli Fontillas <[email-masked]>
>>> *Sent:* Tuesday, July 7, 2020 10:31 AM
>>> *To:* Denmark A <[email-masked]>; Cherry Ann Binondo <
>>> [email-masked]>; Vipin Varunny <[email-masked]>
>>> *Cc:* Sreekanth Chiyyarath <[email-masked]>; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>;
>>> Alina D'Souza <[email-masked]>; Samran Iftikhar <
>>> [email-masked]>; Michael Rolle <[email-masked]>;
>>> Kenneth Nwaso <[email-masked]>; Anas nazzal <
>>> [email-masked]>; Akash Himthani <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> May we have an update on this please?
>>>
>>>
>>>
>>> Customer is following up daily and upset about this now.
>>>
>>>
>>>
>>> She needs the machine today.
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Tue, 7 Jul 2020 at 08:39, Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>> any update here?
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 9:40 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Cherry,
>>>
>>>
>>>
>>> Find the attached sales invoice.
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 9:31 AM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>> Please send invoice copy.
>>>
>>> Regards,
>>>
>>> Cherry
>>>
>>>
>>>
>>>
>>>
>>> *From:* Akash Himthani <[email-masked]>
>>> *Sent:* Sunday, July 5, 2020 9:21 AM
>>> *To:* Angeli Fontillas <[email-masked]>; Vipin Varunny <
>>> [email-masked]>; Cherry Ann Binondo <
>>> [email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>
>>> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Anas nazzal <[email-masked]>; Denmark
>>> A <[email-masked]>
>>> *Subject:* RE: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> @Vipin Varunny <[email-masked]> – Kindly look into below
>>> request
>>>
>>>
>>>
>>> *From:* Angeli Fontillas <[email-masked]>
>>> *Sent:* Saturday, July 4, 2020 4:46 PM
>>> *To:* Akash Himthani <[email-masked]>
>>> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Anas nazzal <[email-masked]>; Denmark
>>> A <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> Please update , customer is constantly following up and upset about this.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Sat, 4 Jul 2020 at 13:57, Denmark A <[email-masked]> wrote:
>>>
>>> Dear Akash,
>>>
>>>
>>>
>>> Please look into this and confirm.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 1:40 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly assist with the below customer as she complained that only bowl
>>> has been received for the below product Black+Decker - 300w Bowl And
>>> Stand Mixer - White
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 4:41 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear All,
>>>
>>>
>>>
>>> Repaired item received and bound to reship today.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 4:16 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> The customer keeps on following up.
>>>
>>>
>>>
>>> Once received, please arrange the delivery tomorrow as much as possible.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 10:55 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Cherry,
>>>
>>>
>>>
>>> Thank you for your email, our driver will collect today.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 10:53 AM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>> Please be informed that M700-B5 is ready for collection along with below
>>> items.
>>>
>>>
>>>
>>> TS1000
>>>
>>> FC 300
>>>
>>> TRO70RDG
>>>
>>>
>>>
>>> Regards,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* Wednesday, July 1, 2020 10:44 AM
>>> *To:* Cherry Ann Binondo <[email-masked]>
>>> *Cc:* Denmark A <[email-masked]>; Akash Himthani <
>>> [email-masked]>; Vipin Varunny <
>>> [email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> @Denmark A <[email-masked]> ..What is the update here?
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Please find below location and contact person.
>>>
>>>
>>>
>>> Junaid / Ibrahim
>>>
>>> Ideal Star Workshop Equipment Trading L.L.C
>>>
>>> T  +971 4 3474160 M +971 050-4555189
>>>
>>> P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E
>>>
>>> Location: https://goo.gl/maps/iTn1tU9zooG2
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 4:09 PM
>>> *To:* Cherry Ann Binondo <[email-masked]>
>>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny
>>> <[email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Dear Cherry,
>>>
>>>
>>>
>>> Could you please share with us your complete service center and contact
>>> person.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Please send to service center directly.
>>>
>>> Thanks,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Sunday, June 28, 2020 1:05 PM
>>> *To:* Cherry Ann Binondo <[email-masked]>
>>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny
>>> <[email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Dear Cherry,
>>>
>>>
>>>
>>> Please find the attached Sales Invoice for your reference.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Please send invoice and clarify the issue.
>>>
>>> Thanks,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Thursday, June 25, 2020 5:29 PM
>>> *To:* Akash Himthani <[email-masked]>; Cherry Ann
>>> Binondo <[email-masked]>; Nikhil Kumar <
>>> [email-masked]>; Rais Ahmad <[email-masked]>;
>>> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
>>> [email-masked]>; Amanpreet Singh <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Mark Anthony Laraga <[email-masked]>;
>>> Kenneth Nwaso <[email-masked]>
>>> *Subject:* Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w
>>> Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it is
>>> not working
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>>

--