Subject: Re: KSA WAREHOUSE - MCI CASES - URGENT
From: Malak Nobeh <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Alaa Musa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Leena <[email-masked]>, Rodina Magdy <[email-masked]>, Amir Julkarnain <[email-masked]>, Shady Elgendy <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Wed, 8 Jul 2020 09:29:43 +0400
List-Id: <ccteam.mumzworld.com>

Dear Asad,

Until now we *didn't *get any respond for the emails/tickets raised for MCI
cases from KSA Team , Please advice if we can go a head and place a new
order or refund the customers , this is delaying the resolution time for
MCI cases and we need to submit the file.

Thank you.

On Tue, 7 Jul 2020 at 13:21, Asad . <[email-masked]> wrote:

> Tamer Team, Can you please have people working on the tickets and
> prioritise the MCI cases? Why there the CS team is facing delays.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Malak Nobeh <[email-masked]>
> *Date: *Tuesday, 7 July 2020 at 12:54 PM
> *To: *Asad <[email-masked]>
> *Cc: *Ekta Jesswani <[email-masked]>, customer care <
> [email-masked]>, Alaa Musa <[email-masked]>, Hussain Firoz
> Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>
> *Subject: *KSA WAREHOUSE - MCI CASES - URGENT
>
>
>
> Dear Asad,
>
> Please note we have a lot of MCI cases pending for Zubair/Ahmad Action,
> the request's to handover/followup the shipment with the couriers. Zendesk
> ticket is open with no answer for a long time and for the last two days no
> one responding to our emails.
>
> Example:
> SO #100145750
> AWB# 4166647217
> Shipment information received since 14th of May with no action from our
> side or respond to zendesk # 1153311 since 27th of July.
>
>
> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=4166647217
>
>
>
>
> Kindly advice if we can issue a refund or place a new order for MCI cases
> for the orders which are pending for a long time.
>
> Thanks.
>
>
>
>
>
>
> --
>
>

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