Subject: Re: Email and chat performance of 05/07/2020
From: Deeksha Dadu <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 8 Jul 2020 04:47:50 +0000

Thanks Rosette. I didn’t receive the report yesterday. Could you please make sure that you share the reports everyday. Thank you very much

Regards,
Deeksha

Sent from my iPhone

On 6 Jul 2020, at 20:15, Rosette Modiri <[email-masked]> wrote:

Hi Ma'am,

PFB the chat and email performance of 05/07/2020.

5July
Public Comment  Resolved
Ankit   0       21              21
Atul    63      47              110
Ashutosh        50      43              93
Tijo    OFF     OFF             0
chat    Good    Bad
Dipayan 132     11      7
Obiedo  91      11      4
Ahmed   90      12      7

We believe there's some glitch in the reports pulled from Zendesk, Ankit closed 45 tickets on this particular date however Zendesk is showing 21. We reported this and it will be looked into.

Please do let me know if you have any questions or concerns.

Regards,
Rosette