Subject: Re: Urgent: Need CST ID to Dispatch << Reference ID: 60551982 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jul 2020 02:17:27 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

HI Pavan,

Please advise what is required from our side. The explaination was already provided in the attached email.

The shipments were returned, as the consignee's ID copy was not received.

The shipments will have to be handover once more, under a new waybill for connection to destination.

Should you require any further assistance, please contact me directly. Best Regards,Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Urgent: Need CST ID to Dispatch >> Sent: Tue, 07 Jul 2020 13:33:24 UTC+04:00 >> >>
Dear Khalid,  >>When can I get the update here? >>Please assist urgently, Thanks >> >> >> >>
On Mon, Jul 6, 2020 at 3:57 PM Hesham Hatem (DHL AE) <[email-masked]> wrote: >>Hi Khalid,
 
This is FYA
 
Regard, 
Hesham Hatem >> Major Accounts Manager >>  >> DHL EXPRESS >> P.O.Box 6252 >> Dubai >> United Arab Emirates >>  >> Phone: +971 4 2924858 >> Mobile: +971 50 1898588
[[:removedImage(image001.png):]]

 

From: Pavankumar A [mailto:[email-masked]]  >> Sent: 06 July 2020 13:32 >> To: Hesham Hatem (DHL AE) <[email-masked]> >> Cc: ae.mumzworld <[email-masked]>; Anne D’souza <[email-masked]>; Ekta Jesswani <[email-masked]>; customer care <[email-masked]>; Amir Julkarnain <[email-masked]>; Rodina Magdy <[email-masked]>; lastmile <[email-masked]>; Ronald Gaviola <[email-masked]> >> Subject: Re: Urgent: Need CST ID to Dispatch
 
Dear Hesham,
 
Any update here?
 
On Tue, Jun 30, 2020 at 9:48 AM Ronald Gaviola <[email-masked]> wrote:
Hesham,
 
AWB: 3396715302, 3396715372, 3396715442

 
 
Regards,
Ronald

On Tue, Jun 30, 2020 at 9:43 AM Hesham Hatem (DHL AE) <[email-masked]> wrote:
Hi Ronald,
 
Can you please share the air waybill numbers also to whom in DHL they have send the passport copies. 
 
[[:removedImage(image002.png):]]
 
Hi Khalid,
 
Once received please look into this .
 
Regards, 
Hesham Hatem >> Major Accounts Manager >>  >> DHL EXPRESS >> P.O.Box 6252 >> Dubai >> United Arab Emirates >>  >> Phone: +971 4 2924858 >> Mobile: +971 50 1898588
[[:removedImage(image001.png):]]

 

From: Ronald Gaviola [mailto:[email-masked]]  >> Sent: 30 June 2020 09:29 >> To: Pavankumar A <[email-masked]>; Hesham Hatem (DHL AE) <[email-masked]> >> Cc: ae.mumzworld <[email-masked]>; Anne D’souza <[email-masked]>; Ekta Jesswani <[email-masked]>; customer care <[email-masked]>; Amir Julkarnain <[email-masked]>; Rodina Magdy <[email-masked]>; lastmile <[email-masked]> >> Subject: Re: Urgent: Need CST ID to Dispatch
 
+Hesham Hatem (DHL AE)  
 
This is very concerning. Our team is taking time to call customers and collecting the passport which is being shared to DHL immediately. However, we are still getting the package returned after sharing the IDs.
 
What part of the process are we missing?
 
Regards,
Ronald

On Mon, Jun 29, 2020 at 5:58 PM Pavankumar A <[email-masked]> wrote:
Hi Khalid,
 
Can you confirm here, Please?
 
We are waiting for your reply

 
On Thu, Jun 25, 2020 at 5:09 PM Ronald Gaviola <[email-masked]> wrote:
+ae.mumzworld Khalid
 
Please confirm if you have the passport details of this customer so we can proceed with reship now.

 
 
Regards,
Ronald

On Thu, Jun 25, 2020 at 4:33 PM Anne D’souza <[email-masked]> wrote:
Dear Ronald,
 
This is what the customer replied.All 3 belong to the same customer.
 
[[:removedImage(image002.png):]]
 
Regards
Anne

 
On Thu, Jun 25, 2020 at 11:12 AM Ronald Gaviola <[email-masked]> wrote:
Team,
 
Just to clarify,
 
These are returned shipments with us due to failure to meet the requirements. 
 
We can only reship once we get the passport copy and full name

 
 
Regards,
Ronald

On Thu, Jun 25, 2020 at 10:58 AM Anne D’souza <[email-masked]> wrote:
Dear Pavan,
 
Email has been send to the customer. Shall update you as soon as I receive the reply.
 
Regards
Anne
 
On Thu, Jun 25, 2020 at 10:40 AM Pavankumar A <[email-masked]> wrote:
Dear Ekta,
 
Please provide below JORDAN shipments CST ID for dispatch asap,
 
600896406
600896408
600896422
 
Thanks,

 
 
-- 
Regards,
Pavankumar A  >> Last Mile Operations
P +971 507074205  >> E [email-masked] >>  >> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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-- 
Regards,
Pavankumar A  >> Last Mile Operations
P +971 507074205  >> E [email-masked] >>  >> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.
 
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-- 
Regards,
Pavankumar A  >> Last Mile Operations
P +971 507074205  >> E [email-masked] >>  >> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.
 
CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.
 >>--  >>
Regards,
Pavankumar A  >> Last Mile Operations >>  >> 
P +971 507074205  >> E [email-masked] >>  >> A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.