Subject: Warranty claim - TC-ZT020-GRA1 - 700072856
From: RP Singh TrucareFzc <[email-masked]>
To: "[email-masked]" <[email-masked]>, 'Abigail Nicole Capinpin' <[email-masked]>
Cc: 'Ashley Fernandes' <[email-masked]>, Avinash TrucareFzc <[email-masked]>, 'customer care' <[email-masked]>, 'lastmile' <[email-masked]>, 'Eugene Mugisa' <[email-masked]>, 'Mary Anne Agapito' <[email-masked]>, 'Hyacinth Joyce' <[email-masked]>, TaherBohra TrucareFzc <[email-masked]>, Benoy TrucareFzc <[email-masked]>, 'Gabriel Bresse' <[email-masked]>
Date: Tue, 7 Jul 2020 15:21:49 +0000
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

No. It is free.

Kind Regards,

R.P.Singh
Sales Manager
[Description: Trucare-logo]
Trucare FZC
1J/12-1,Hamriyah free zone,
PO Box 42106,Sharjah (UAE)
Tel: +971 6 5263945   Fax: +971 6 5263946
Mob : 055-4745256
[email-masked]<mailto:[email-masked]>
www.trucare.co<http://www.trucare.co>

From: [email-masked] [mailto:[email-masked]]
Sent: Tuesday, July 7, 2020 7:20 PM
To: 'Abigail Nicole Capinpin' <[email-masked]>
Cc: 'Ashley Fernandes' <[email-masked]>; Avinash TrucareFzc <[email-masked]>; 'customer care' <[email-masked]>; 'lastmile' <[email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Mary Anne Agapito' <[email-masked]>; 'Hyacinth Joyce' <[email-masked]>; TaherBohra TrucareFzc <[email-masked]>; Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <[email-masked]>; 'Gabriel Bresse' <[email-masked]>
Subject: RE: Warranty claim - TC-ZT020-GRA1 - 700072856

Hi Abigial,
Is there any cost ?

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 6:54 PM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Ashley Fernandes <[email-masked]<mailto:[email-masked]>>; Avinash TrucareFzc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Taherbohra TrucareFzc <[email-masked]<mailto:[email-masked]>>; Benoy TrucareFzc <[email-masked]<mailto:[email-masked]>>; RP Singh TrucareFzc <[email-masked]<mailto:[email-masked]>>; Gabriel Bresse <[email-masked]<mailto:[email-masked]>>
Subject: RE: Warranty claim - TC-ZT020-GRA1 - 700072856

Hi Radwa,

The vendor will deliver the wheels on Thursday.

Regards,
Abigail Capinpin
Buyer
P +971 4 433 9455
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 6:37 PM
To: Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>>
Cc: Ashley Fernandes <[email-masked]<mailto:[email-masked]>>; Avinash TrucareFzc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Taherbohra TrucareFzc <[email-masked]<mailto:[email-masked]>>; Benoy TrucareFzc <[email-masked]<mailto:[email-masked]>>; RP Singh TrucareFzc <[email-masked]<mailto:[email-masked]>>; Gabriel Bresse <[email-masked]<mailto:[email-masked]>>
Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856

Hi Abigail,
Please advise as we did not get any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Jul 7, 2020 at 12:08 PM Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ashley,

The vendor will reach out to you and close this issue today.

Regards,
Abigail Capinpin
Buyer
P +971 4 433 9455
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

From: Ashley Fernandes <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 7, 2020 10:57 AM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>; Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>>; Gabriel Bresse <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Avinash TrucareFzc <[email-masked]<mailto:[email-masked]>>; Taherbohra TrucareFzc <[email-masked]<mailto:[email-masked]>>; Benoy TrucareFzc <[email-masked]<mailto:[email-masked]>>; RP Singh TrucareFzc <[email-masked]<mailto:[email-masked]>>
Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856

++ @Abigail Nicole Capinpin<mailto:[email-masked]>

Thanks and Regards,
Ashley Fernandes
Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Tue, Jul 7, 2020 at 10:53 AM <[email-masked]<mailto:[email-masked]>> wrote:
Hi @[email-masked]<mailto:[email-masked]> and @[email-masked]<mailto:[email-masked]>,
Please assist us as we need to update the customer and she is following up closely.

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Angeli Fontillas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 5, 2020 7:55 PM
To: RP Singh TrucareFzc <[email-masked]<mailto:[email-masked]>>; Avinash TrucareFzc <[email-masked]<mailto:[email-masked]>>
Cc: Hatim TrucareFzc <[email-masked]<mailto:[email-masked]>>; Taherbohra TrucareFzc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; DOCX TrucareFzc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; customer care <[email-masked]<mailto:[email-masked]>>; Radwa Ali <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>
Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856

Hello Team,

Good evening!

May we have an update on this please?

Customer is constant;y following up.

Thank you.

On Thu, 2 Jul 2020 at 17:18, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer called again to follow up.

Do we have an update on this?

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Fri, 26 Jun 2020 at 16:28, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi RP,

May we have an update on this case, please?

The customer keeps on following up.

Please advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Jun 25, 2020 at 9:57 AM <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

From: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 22, 2020 4:58 PM
To: Avinash TrucareFzc <[email-masked]<mailto:[email-masked]>>; RP Singh TrucareFzc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Taherbohra TrucareFzc <[email-masked]<mailto:[email-masked]>>; Hatim TrucareFzc <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: Warranty claim - TC-ZT020-GRA1 - 700072856

Hi All,
Please check the attached photos.
The customer has lost the wheels and wants to get a replacement for the wheels.
We have attached the sales receipt as well.
If the wheels are available, please advise the price so we can share it with the customer.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

--
Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE