Subject: Re: INCOMPLETE ITEMS IN CRA CRAKTM2056 ( order # 200246786 ) MARCH 5th ORDER
From: Angeli Fontillas <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Ahmed Irfan <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, Sagar Khawani <[email-masked]>, Customer Care Team <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>
Date: Tue, 7 Jul 2020 19:18:02 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer is following up on his refund, CRA amount is still not updated.

Please advise.

Thank you.

On Mon, 6 Jul 2020 at 16:40, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> The order is having missing items for which I did not get the confirmation
> from Hamza.
>
> Below items
>
>
> ORDER SEQUENCE
> ITEM
> ITEM NAME
> SO QUANTITY
> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue Sticks -
> Pack of 7 1
> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C Princess
> Lunch Bag & Box + Bamboo Lunch Box 1
> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>
>
>
>
> On Sun, Jul 5, 2020 at 9:37 AM Zubair Wahid <[email-masked]> wrote:
>
>> Hussain can you assist here as this is a very old order.
>>
>> On Sun, Jul 5, 2020, 8:35 AM Samiya Sheikh <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly assist urgently.
>>>
>>> Regards
>>>
>>> On Sat, Jul 4, 2020 at 9:33 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain and Zubair,
>>>>
>>>> Kindly update and add SKUs to the CRA.
>>>>
>>>>
>>>> AZ-E4062
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>
>>>> PS-80166303
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>
>>>> YGT-523417
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>
>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>
>>>> Regards
>>>>
>>>> On Wed, Jul 1, 2020 at 5:48 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain and Zubair,
>>>>>
>>>>> Kindly update and add SKUs to the CRA.
>>>>>
>>>>>
>>>>> AZ-E4062
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>
>>>>> PS-80166303
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>
>>>>> YGT-523417
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>
>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>
>>>>> Regards
>>>>>
>>>>> On Mon, Jun 15, 2020 at 4:37 PM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair,
>>>>>>
>>>>>> As discussed, below items not in CRA.
>>>>>>
>>>>>> ORDER SEQUENCE
>>>>>> ITEM
>>>>>> ITEM NAME
>>>>>> SO QUANTITY
>>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue
>>>>>> Sticks - Pack of 7 1
>>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C
>>>>>> Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 4:23 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> ++ Zubair,
>>>>>>>
>>>>>>> Can you check this case?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 4:18 PM Johannes Jade Pabeca <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Hussain and Team,
>>>>>>>>
>>>>>>>> CRA is supposed to be for all items under 200246786_2
>>>>>>>>
>>>>>>>> This order was part of the orders to be cancelled due to LOCKDOWN
>>>>>>>> way back March 18th.
>>>>>>>>
>>>>>>>> Moreover, item MW-24182-GREEN is supposed to be under fulfilment 200246786_1
>>>>>>>> ( also for cancellation due to LOST SHIPMENT,
>>>>>>>>
>>>>>>>> This is for full refund case ZD 1109581 escalated by Radwa and
>>>>>>>> Sagar is unable to process/ proceed with the refund w/o it.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> BR
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Johannes Jade *
>>>>>>>>
>>>>>>>>
>>>>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE