From: Urvika Chaudhary <[email-masked]>
Date: Tue, 7 Jul 2020 03:34:06 -0700 (MST)

adding [email-masked] 

Hi Mona, 

Thank you for sharing the feedback. 

The agents have received stern feedback for the performance and have been personally coached by sarah. 

Regarding the Agents on email- Please note that 2 of the agents still do not have access to the Netsuite tool and the shared target for agent without netsuite was 40- 45 cases per day as discussed with Ekta, Aamir and Rodina 

We are indeed pushing the agents to maintain a balance between their productivity and quality of emails being served to the customers. 

Regarding Chat agents- Khalid does not belong to our team. However, Ahmad has been coached twice on soft skills and customer handling. and we are now closely monitoring him on chats. 

We are also working on training candidates who will replace the agents in case they fail to meet the set standards 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]