Subject: Re: 600805571 - CRA_AR_RE11555
From: Mostafa saad <[email-masked]>
To: Taiba <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Abhijay Jeebly <[email-masked]>, Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, Alvin Balmeo <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Asad <[email-masked]>
Date: Tue, 7 Jul 2020 12:03:40 +0400
List-Id: <ccteam.mumzworld.com>

@Mohamed Magdy <[email-masked]>  Done update on the Lost
tracker sheet.

@Shajeeb Cheriyath <[email-masked]> FYI

Regards
Mostafa Saad

On Tue, Jul 7, 2020 at 11:02 AM Taiba <[email-masked]> wrote:

> ++ @Abhijay Jeebly <[email-masked]>
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
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> ------------------------------
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 10:52 AM
> *To:* Taiba <[email-masked]>
> *Cc:* Mostafa saad <[email-masked]>; Denmark A <
> [email-masked]>; Alina D'Souza <[email-masked]>; Alvin Balmeo
> <[email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
> Asad <[email-masked]>
> *Subject:* Re: 600805571 - CRA_AR_RE11555
>
> Since we dont have any POD we wont be able to accept this
>
> @Mostafa saad <[email-masked]> ..Make sure its added in the lost
> tracker
>
> @Denmark A <[email-masked]> ....Make sure to process the CRA for
> the customer as to be refunded.
>
> THanks
>
> On Tue, Jul 7, 2020 at 10:39 AM Taiba <[email-masked]> wrote:
>
> Team,
>
> We do not have a POD for this order. However, this order has been
> delivered to your facility.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
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> ------------------------------
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Tuesday, July 7, 2020 10:10 AM
> *To:* Mostafa saad <[email-masked]>
> *Cc:* Taiba <[email-masked]>; Denmark A <[email-masked]>; Alina
> D'Souza <[email-masked]>; Alvin Balmeo <[email-masked]>;
> customer care <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Amir Julkarnain <[email-masked]>; Asad <[email-masked]>
> *Subject:* Re: 600805571 - CRA_AR_RE11555
>
> any update on this?
>
> On Mon, Jul 6, 2020 at 11:39 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Taiba
>
> HYG
>
> JB216326
>
> Regards
> Mostafa Saad
>
>
>
> On Mon, Jul 6, 2020 at 11:30 AM Taiba <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Please assist with the AWB number
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
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> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Monday, July 6, 2020 10:13 AM
> *To:* Denmark A <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Taiba <[email-masked]>; Alvin Balmeo <
> [email-masked]>; customer care <[email-masked]>; Ekta Jesswani
> <[email-masked]>; Amir Julkarnain <[email-masked]>; Asad <
> [email-masked]>
> *Subject:* Re: 600805571 - CRA_AR_RE11555
>
> @Taiba Jeebly <[email-masked]>  Your feedback here, please
>
>
>
> Regards
> Mostafa Saad
>
>
>
> On Mon, Jul 6, 2020 at 10:08 AM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
> We will receive the CRA to refund the customer.
>
> @Mostafa saad <[email-masked]> We did not receive the physical
> item from CRA_ARA_RE12406, and needed to be deducted from the driver as  he
> received an extra item without confirmation.
>
> Regards,
> Den mark
>
> On Mon, Jul 6, 2020 at 9:54 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Magdy,
>
> Need your assistance on this case, the customer has returned the item
> along with the previous CRA
>
> To avoid further escalation have raised a GC for the item
>
>
> Regards,
> Alina
>
> On Sun, Jul 5, 2020 at 5:44 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Magdy / Mostafa,
>
> The customer is complaining of the  Letter Light Box - A5 sent along with
> the Pillow-cover.
>
> Whom do I escalate this to? Customer is escalating the same.
>
> @Taiba <[email-masked]> Could you please confirm how many items were
> collected by the driver as the customer says she sent two items together
>
> @Ekta Jesswani <[email-masked]> should I give GC customer claims
> returning the item during the collection
>
> Regards,
> Alina
>
> On Thu, Jul 2, 2020 at 12:56 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Magdy,
>
> The customer is complaining of the  Letter Light Box - A5 sent along with
> the Pillow-cover.
>
> Whom do I escalate this to? Customer is escalating the same.
>
> @Taiba <[email-masked]> Could you please confirm how many items were
> collected by the driver as the customer says she sent two items together
>
> Regards,
> Alina
>
> On Tue, Jun 30, 2020 at 10:25 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> Process what u have received only
>
> On Tue, Jun 30, 2020 at 9:59 AM Denmark A <[email-masked]> wrote:
>
> Dear Mostafa,
>
> Only CRA_AR_RE11555 - SKU MBN-MBN-5713687190029 only received.
>
> Regards,
> Den mark
>
> On Tue, Jun 30, 2020 at 9:51 AM Mostafa saad <[email-masked]>
> wrote:
>
> @Denmark A <[email-masked]>  Please check and confirm if you
> received this order
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Mon, Jun 29, 2020 at 5:50 PM Taiba <[email-masked]> wrote:
>
> Hi Mostafa,
>
> It has been delivered to your warehouse on 04/26/2020 @ 11:48 am
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Monday, June 29, 2020 5:34 PM
> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
> *Cc:* Mohamed Magdy <[email-masked]>; Denmark A <
> [email-masked]>; Alvin Balmeo <[email-masked]>; customer care
> <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir
> Julkarnain <[email-masked]>
> *Subject:* Re: 600805571 - CRA_AR_RE11555
>
> @Taiba Jeebly <[email-masked]>  Please confirm here if Jeebly returned
> this AWB ( JB216326 ) to the WH.
>
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Mon, Jun 29, 2020 at 5:32 PM Alina D'Souza <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]> Order# 600805571
>
> 2 CRAs on it
>
> CRA_AR_RE11555 for the item - MBN-MBN-5713687190029 Luxury Organic Nursing
> Pillow Cover - Midnight Dust
> status - REFUNDED
> Was Updated on the old collection Tracker
> Assigned to
> JEEBLY JB216326
>
> CRA_AR_RE12406 SKU SBF-EZ_LL_A5 - Letter Light Box - A5 - PENDING REIPT
>
> Customer claims that she sent both the items in the CRA  CRA_AR_RE11555.
> The customer later told us that she has sent us a second item hence I had
> to create another CRA to received on the system
>
> Regards,
> Alina
>
>
>
> On Mon, Jun 29, 2020 at 5:17 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Alina
>
>
> Which one collects the item from the customer? I didn't see this CRA on
> the sheet
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Mon, Jun 29, 2020 at 5:00 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
> The item Letter Light Box - A5 was sent with the Pillow Born Copenhagen -
> Organic Nursing Pillow Cover Midnight Dust (CRA CRA_AR_RE11555)
>
> Please check if by any chance we have received it
>
> @Mostafa saad <[email-masked]> Do you still need the CRA for
> this item on the sheet its already collected
>
> Regards,
> Alina
>
> On Sun, Jun 28, 2020 at 2:07 PM Mostafa saad <[email-masked]>
> wrote:
>
> @Alina D'Souza <[email-masked]>  The is now CRA on the sheet to
> update it.
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Sun, Jun 28, 2020 at 2:05 PM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
> Item not yet received.
>
> Regards,
>
>
> On Thu, Jun 4, 2020 at 8:29 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mostafa and Denmark,
>
> Please advise if we received the below along with the CRA_AR_RE11555
>
>
> 600805571 SBF-EZ_LL_A5
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=413253> Letter
> Light Box - A5
> Customer said sent them together.
>
> Regards,
> Alina
>
>
> On Sun, May 31, 2020 at 1:43 PM Alvin Balmeo <[email-masked]> wrote:
>
> Hi Umang,
>
>
> Please update the CRA the items were already collected
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>
>
>
> --
>
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> --
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> --
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