Subject: Re: Order #600903807 HOT / LEAKING
From: "Asad ." <[email-masked]>
To: Alina D'Souza <[email-masked]>, Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Tue, 7 Jul 2020 07:16:53 +0000
List-Id: <ccteam.mumzworld.com>

Adding Shady,

Mohit please investigate how it got damaged, most probably during the transit but if there was enough packing material inside this could have been avoided.

Alina, please follow the existing processes defined already and agreed with Finance. Please explain what is the issue with items being hot? Customers want a replacement?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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From: Alina D'Souza <[email-masked]>
Date: Tuesday, 7 July 2020 at 10:53 AM
To: Mohit Caleb <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Subject: Order #600903807 HOT / LEAKING

Hi Team,

We receive many complaints about the Item Food/shampoo being hot and damaged.

This leads to providing a replacement or GC. Customers end up having item sent twice.

Please advise if we can arrange a proper packaging of such items

@Asad<mailto:[email-masked]> Please advise on such cases where the Shampoo bottles./ Conditioners are leaking or HOT should we arrange collection Or can we refund the customer?

Below customer has ordered Shampoo and conditioner worth 450 AED

Wants a refund please check the picture of the condition of the item. One item received very HOT and other leaking

Sku :ST-OS10010
Name :Original Sprout Classic Shampoo 12oz
Sku :ST-OS10013
Name :Original Sprout - Deep Conditioner - 12oz

Regards,
Alina