Subject: RE: Missing Screws - 600742349// SKU: GT-KD430-02
From: repairs <[email-masked]>
To: Angeli Fontillas <[email-masked]>, Denmark A <[email-masked]>
Cc: brands <[email-masked]>, rizwan <[email-masked]>, Anas nazzal <[email-masked]>, Jeffin Joy <[email-masked]>, Uae Lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Tue, 7 Jul 2020 06:58:41 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

Good day!

We already send the missing screw today.

Regards ,

Ever Villafuerte
Warehouse Service Executive

T: +971 4 347 0597<tel:+97143470597>  M: +971 56 623 0495<tel:+971566230495>
F: +971 4 347 0659<tel:+97143470659>  E: [email-masked]<mailto:[email-masked]>
A: 28B Street Community 368 Al Quoz Industrial Area 3
Dubai, UAE 20717 79344

From: Angeli Fontillas <[email-masked]>
Sent: 07 July 2020 10:54 AM
To: Denmark A <[email-masked]>
Cc: brands <[email-masked]>; rizwan <[email-masked]>; repairs <[email-masked]>; Anas nazzal <[email-masked]>; Jeffin Joy <[email-masked]>; Uae Lastmile <[email-masked]>; Umang Mehrotra <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

Hello Team,

Customer is following up on this, may we know if the missing screw has been collected please?

Please send it to the customer tomorrow.

SHIP TOsusan darali
Emaar 6 buildings
G02- Anbar tower
Dubai NC 27284
United Arab Emirates Map
SHIP AREADubai Marina
SHIP PHONE971506778202

Thank you.

On Mon, 6 Jul 2020 at 09:40, Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Raymond,

Thank you our driver will collect today.

Regards,

On Mon, Jul 6, 2020 at 9:36 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Repair,

Please prepare the screw. They will collect it today.

Raymond Serrano
Sales Associate

T: +971 4 222 0799<tel:+97142220799> M: +971 54 306 6543 <tel:+971543066543>
F: +971 4 228 2423<tel:+97142282423> E: [email-masked]<mailto:[email-masked]>
A: Office 1805 Emirates NBD New Deira Building
Baniyas Road, Deira, Dubai P.O. Box 6761

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 9:15 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Jeffin Joy <[email-masked]<mailto:[email-masked]>>; Uae Lastmile <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

Dear Raymond,

Can you please send the missing screw, thank you.

Regards,
Den mark

On Mon, Jul 6, 2020 at 9:10 AM Mohamed Magdy <[email-masked]<mailto:[email-masked]>> wrote:
@Denmark A<mailto:[email-masked]> ...Your advise here?

On Sun, Jul 5, 2020 at 4:38 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

KIndly do the needful as the customer called again to follow up.

Best regards,
Anas Nazzal

On Tue, Jun 30, 2020 at 10:27 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly assist with the below customer as she called again to follow up.
The customer complained that the missing part has not been delivered to her yet.

Best Regards,
Anas Nazzal

On Fri, Jun 19, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Apologies for the late reply. Thank you for your support.

@Denmark A<mailto:[email-masked]> @Returns.fc<mailto:[email-masked]> - has this already been collected from the vendor? Has it been given to the customer now?

Please confirm. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, Jun 8, 2020 at 8:56 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good Morning!
Thanks for sending the RMA.
Is this the missing part? You can collect it in our warehouse.

Regards,

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 8:54 AM
To: brands <[email-masked]<mailto:[email-masked]>>
Cc: Jeffin Joy <[email-masked]<mailto:[email-masked]>>; Anas nazzal <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

Please find the attached RMA filled up form for your reference.

Regards,
Den mark

On Mon, Jun 8, 2020 at 8:38 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

I just confirmed that the screw is available in our warehouse. See below and confirm if this is the missing part.

Please still provide the RMA

Regards,

From: Jeffin Joy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 8, 2020 2:49 AM
To: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Cc: brands <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; rizwan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

+Umang Mehrotra<mailto:[email-masked]>

Hi Umang, Kindly assist with the RMA

__
Regards,

Jeffin Joy
Logistics Executive
P +971 4 245 1324   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
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[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Sun, Jun 7, 2020 at 3:16 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly update the status as teh customer called again to follow up.

Best Regards,
Anas Nazzal

[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
Virus-free. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>

On Thu, Jun 4, 2020 at 8:20 AM brands <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jeffin,

Good Morning!

Waiting for the RMA.

Regards,
Raymond

Regards,

From: brands
Sent: Wednesday, June 3, 2020 8:05 AM
To: Jeffin Joy <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Screws - 600742349// SKU: GT-KD430-02

Hi Jeffin,

Kindly provide the RMA with complete details so we can process.

Thanks.

Regards,

From: Jeffin Joy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 1:05 AM
To: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Cc: brands <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02

Hi Mary,

PLease find the PO.

POMUMZ_DXB118671

__
Regards,

Jeffin Joy
Logistics Executive
P +971 4 245 1324   E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, Jun 2, 2020 at 3:15 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The subject item is under the baby registry which was purchased last March 04. The recipient just opened her gifts and found out that there are missing screws on this chair.

Below are the pictures sent by the customer

May we ask for the missing screws, please?

@Jeffin Joy<mailto:[email-masked]>  - please assist with the PO number

@Returns.fc<mailto:[email-masked]> @Denmark A<mailto:[email-masked]> - please reship the screws under the same SO when received.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE