Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02
From: Mohamed Magdy <[email-masked]>
To: Angeli Fontillas <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Cc: Denmark A <[email-masked]>, brands <[email-masked]>, rizwan <[email-masked]>, repairs <[email-masked]>, Anas nazzal <[email-masked]>, Jeffin Joy <[email-masked]>, Uae Lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>
Date: Tue, 7 Jul 2020 10:58:04 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> ....Was it collected?
@Mark Anthony Laraga <[email-masked]> ?

On Tue, Jul 7, 2020 at 10:55 AM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> Customer is following up on this, may we know if the missing screw has
> been collected please?
>
> Please send it to the customer tomorrow.
>
> *SHIP TO*
>
>
>
> *susan daraliEmaar 6 buildingsG02- Anbar towerDubai NC 27284United Arab
> Emirates Map*
> *SHIP AREA**Dubai Marina*
> *SHIP PHONE**971506778202*
>
> Thank you.
>
> On Mon, 6 Jul 2020 at 09:40, Denmark A <[email-masked]> wrote:
>
>> Dear Raymond,
>>
>> Thank you our driver will collect today.
>>
>> Regards,
>>
>> On Mon, Jul 6, 2020 at 9:36 AM brands <[email-masked]> wrote:
>>
>>> Hi Repair,
>>>
>>>
>>>
>>> Please prepare the screw. They will collect it today.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Raymond Serrano
>>>
>>> Sales Associate
>>>
>>>
>>>
>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>>
>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>
>>> A: Office 1805 Emirates NBD New Deira Building
>>>
>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Monday, July 6, 2020 9:15 AM
>>> *To:* brands <[email-masked]>
>>> *Cc:* Anas nazzal <[email-masked]>; Jeffin Joy <[email-masked]>;
>>> Uae Lastmile <[email-masked]>; Umang Mehrotra <
>>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; rizwan
>>> <[email-masked]>; Mostafa saad <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>
>>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>>
>>>
>>>
>>> Dear Raymond,
>>>
>>>
>>>
>>> Can you please send the missing screw, thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jul 6, 2020 at 9:10 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>> @Denmark A <[email-masked]> ...Your advise here?
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 4:38 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> KIndly do the needful as the customer called again to follow up.
>>>
>>>
>>>
>>> Best regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 10:27 AM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly assist with the below customer as she called again to follow up.
>>>
>>> The customer complained that the missing part has not been delivered to
>>> her yet.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Fri, Jun 19, 2020 at 5:34 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Apologies for the late reply. Thank you for your support.
>>>
>>>
>>>
>>> @Denmark A <[email-masked]> @Returns.fc
>>> <[email-masked]> - has this already been collected from the
>>> vendor? Has it been given to the customer now?
>>>
>>>
>>>
>>> Please confirm. Thank you
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 8:56 AM brands <[email-masked]> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Good Morning!
>>>
>>> Thanks for sending the RMA.
>>>
>>> Is this the missing part? You can collect it in our warehouse.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Monday, June 8, 2020 8:54 AM
>>> *To:* brands <[email-masked]>
>>> *Cc:* Jeffin Joy <[email-masked]>; Anas nazzal <[email-masked]>;
>>> Umang Mehrotra <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>>> [email-masked]>; rizwan <[email-masked]>
>>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>>
>>>
>>>
>>> Please find the attached RMA filled up form for your reference.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 8:38 AM brands <[email-masked]> wrote:
>>>
>>> Hi,
>>>
>>>
>>> I just confirmed that the screw is available in our warehouse. See below
>>> and confirm if this is the missing part.
>>>
>>>
>>>
>>> Please still provide the RMA
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> *From:* Jeffin Joy <[email-masked]>
>>> *Sent:* Monday, June 8, 2020 2:49 AM
>>> *To:* Anas nazzal <[email-masked]>; Umang Mehrotra <
>>> [email-masked]>
>>> *Cc:* brands <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Denmark A <[email-masked]>; rizwan <
>>> [email-masked]>
>>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>>
>>>
>>>
>>> +Umang Mehrotra <[email-masked]>
>>>
>>>
>>>
>>> Hi Umang, Kindly assist with the RMA
>>>
>>>
>>>
>>> __
>>>
>>> Regards,
>>>
>>>
>>>
>>> *Jeffin Joy*
>>> Logistics Executive
>>>
>>> *P* +971 4 245 1324   *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 3:16 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly update the status as teh customer called again to follow up.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>> On Thu, Jun 4, 2020 at 8:20 AM brands <[email-masked]> wrote:
>>>
>>> Hi Jeffin,
>>>
>>>
>>>
>>> Good Morning!
>>>
>>>
>>>
>>> Waiting for the RMA.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Raymond
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> *From:* brands
>>> *Sent:* Wednesday, June 3, 2020 8:05 AM
>>> *To:* Jeffin Joy <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Mostafa saad <[email-masked]>;
>>> Denmark A <[email-masked]>
>>> *Subject:* RE: Missing Screws - 600742349// SKU: GT-KD430-02
>>>
>>>
>>>
>>> Hi Jeffin,
>>>
>>>
>>>
>>> Kindly provide the RMA with complete details so we can process.
>>>
>>>
>>>
>>> Thanks.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> *From:* Jeffin Joy <[email-masked]>
>>> *Sent:* Wednesday, June 3, 2020 1:05 AM
>>> *To:* Mary Anne Agapito <[email-masked]>
>>> *Cc:* brands <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Denmark A <[email-masked]>
>>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>>
>>>
>>>
>>> Hi Mary,
>>>
>>>
>>>
>>> PLease find the PO.
>>>
>>>
>>>
>>> POMUMZ_DXB118671
>>>
>>>
>>>
>>> __
>>>
>>> Regards,
>>>
>>>
>>>
>>> *Jeffin Joy*
>>> Logistics Executive
>>>
>>> *P* +971 4 245 1324   *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 3:15 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The subject item is under the baby registry which was purchased last
>>> March 04. The recipient just opened her gifts and found out that there are
>>> missing screws on this chair.
>>>
>>>
>>>
>>> Below are the pictures sent by the customer
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> May we ask for the missing screws, please?
>>>
>>>
>>>
>>> @Jeffin Joy <[email-masked]>  - please assist with the PO number
>>>
>>>
>>>
>>> @Returns.fc <[email-masked]> @Denmark A
>>> <[email-masked]> - please reship the screws under the same SO
>>> when received.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>> Virus-free. www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

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