Subject: Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w Bowl And Stand Mixer - White // Defective
From: Angeli Fontillas <[email-masked]>
To: Denmark A <[email-masked]>, Cherry Ann Binondo <[email-masked]>, Vipin Varunny <[email-masked]>
Cc: Sreekanth Chiyyarath <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Anas nazzal <[email-masked]>, Akash Himthani <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Tue, 7 Jul 2020 10:30:56 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer is following up daily and upset about this now.

She needs the machine today.

Please advise.

Thank you.

On Tue, 7 Jul 2020 at 08:39, Mohamed Magdy <[email-masked]> wrote:

> any update here?
>
> On Sun, Jul 5, 2020 at 9:40 AM Denmark A <[email-masked]> wrote:
>
>> Dear Cherry,
>>
>> Find the attached sales invoice.
>>
>>
>> On Sun, Jul 5, 2020 at 9:31 AM Cherry Ann Binondo <
>> [email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Please send invoice copy.
>>>
>>> Regards,
>>>
>>> Cherry
>>>
>>>
>>>
>>>
>>>
>>> *From:* Akash Himthani <[email-masked]>
>>> *Sent:* Sunday, July 5, 2020 9:21 AM
>>> *To:* Angeli Fontillas <[email-masked]>; Vipin Varunny <
>>> [email-masked]>; Cherry Ann Binondo <
>>> [email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>
>>> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Anas nazzal <[email-masked]>; Denmark
>>> A <[email-masked]>
>>> *Subject:* RE: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> @Vipin Varunny <[email-masked]> – Kindly look into below
>>> request
>>>
>>>
>>>
>>> *From:* Angeli Fontillas <[email-masked]>
>>> *Sent:* Saturday, July 4, 2020 4:46 PM
>>> *To:* Akash Himthani <[email-masked]>
>>> *Cc:* Mohamed Magdy <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>>> Michael Rolle <[email-masked]>; Kenneth Nwaso <
>>> [email-masked]>; Anas nazzal <[email-masked]>; Denmark
>>> A <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> Please update , customer is constantly following up and upset about this.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Sat, 4 Jul 2020 at 13:57, Denmark A <[email-masked]> wrote:
>>>
>>> Dear Akash,
>>>
>>>
>>>
>>> Please look into this and confirm.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 4, 2020 at 1:40 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly assist with the below customer as she complained that only bowl
>>> has been received for the below product Black+Decker - 300w Bowl And
>>> Stand Mixer - White
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 4:41 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear All,
>>>
>>>
>>>
>>> Repaired item received and bound to reship today.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 4:16 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> The customer keeps on following up.
>>>
>>>
>>>
>>> Once received, please arrange the delivery tomorrow as much as possible.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 10:55 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Cherry,
>>>
>>>
>>>
>>> Thank you for your email, our driver will collect today.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 10:53 AM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>> Please be informed that M700-B5 is ready for collection along with below
>>> items.
>>>
>>>
>>>
>>> TS1000
>>>
>>> FC 300
>>>
>>> TRO70RDG
>>>
>>>
>>>
>>> Regards,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Mohamed Magdy <[email-masked]>
>>> *Sent:* Wednesday, July 1, 2020 10:44 AM
>>> *To:* Cherry Ann Binondo <[email-masked]>
>>> *Cc:* Denmark A <[email-masked]>; Akash Himthani <
>>> [email-masked]>; Vipin Varunny <
>>> [email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> @Denmark A <[email-masked]> ..What is the update here?
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 5:56 PM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Please find below location and contact person.
>>>
>>>
>>>
>>> Junaid / Ibrahim
>>>
>>> Ideal Star Workshop Equipment Trading L.L.C
>>>
>>> T  +971 4 3474160 M +971 050-4555189
>>>
>>> P. O. Box 37116, Al Quoz Ind.No3, Dubai, U.A.E
>>>
>>> Location: https://goo.gl/maps/iTn1tU9zooG2
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Tuesday, June 30, 2020 4:09 PM
>>> *To:* Cherry Ann Binondo <[email-masked]>
>>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny
>>> <[email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Dear Cherry,
>>>
>>>
>>>
>>> Could you please share with us your complete service center and contact
>>> person.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jun 28, 2020 at 3:37 PM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Please send to service center directly.
>>>
>>> Thanks,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Sunday, June 28, 2020 1:05 PM
>>> *To:* Cherry Ann Binondo <[email-masked]>
>>> *Cc:* Akash Himthani <[email-masked]>; Vipin Varunny
>>> <[email-masked]>; Sreekanth Chiyyarath <
>>> [email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Samran Iftikhar <[email-masked]>; Michael
>>> Rolle <[email-masked]>; Mark Anthony Laraga <
>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>> Mohamed Magdy <[email-masked]>
>>> *Subject:* Re: Order # 600836287 // BLUOBND-M700-B5 // Black+Decker -
>>> 300w Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Dear Cherry,
>>>
>>>
>>>
>>> Please find the attached Sales Invoice for your reference.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Jun 25, 2020 at 5:35 PM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark,
>>>
>>> Please send invoice and clarify the issue.
>>>
>>> Thanks,
>>>
>>> Cherry
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Thursday, June 25, 2020 5:29 PM
>>> *To:* Akash Himthani <[email-masked]>; Cherry Ann
>>> Binondo <[email-masked]>; Nikhil Kumar <
>>> [email-masked]>; Rais Ahmad <[email-masked]>;
>>> Pramod Kumar Kottuvala <[email-masked]>; Vipin Varunny <
>>> [email-masked]>; Amanpreet Singh <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>>> Iftikhar <[email-masked]>; Michael Rolle <
>>> [email-masked]>; Mark Anthony Laraga <[email-masked]>;
>>> Kenneth Nwaso <[email-masked]>
>>> *Subject:* Order # 600836287 // BLUOBND-M700-B5 // Black+Decker - 300w
>>> Bowl And Stand Mixer - White // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Reason of return: Black+Decker - 300w Bowl And Stand Mixer - White it is
>>> not working
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE