Subject: RE: 70805958 || 2nd Package
From: "Lamia Aldawsari" <[email-masked]>
To: "'Latifah Alghumaiz'" <[email-masked]>, "'DXB CS'" <[email-masked]>, "'Lamia Al-Dawsari'" <[email-masked]>
Cc: "'premiumaccount'" <[email-masked]>, "'customer care'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'Alaa Musa'" <[email-masked]>, "'Zahra Al Qahtani'" <[email-masked]>
Date: Tue, 7 Jul 2020 09:13:27 +0300
List-Id: <ccteam.mumzworld.com>

Dear Latifah,

Good Morning..

 

We already check with OPS regard the shipment. 

 

 

Best Regards

Lamia Al Dawsari

Premium Key Account Agent

NAQEL Express

Working Hours : 8:00 AM - 3:30 PM

Phone: 920020505/ 0594541021

Fax +966 1 471 0068

E-mail: [email-masked] <mailto:[email-masked]> 

Twitter:@NaqelCare

www.Naqel.com.sa <http://www.naqel.com.sa/> 

 

 

From: Latifah Alghumaiz [mailto:[email-masked]] 
Sent: Monday, 6 July, 2020 3:43 PM
To: DXB CS <[email-masked]>; Lamia Al-Dawsari <[email-masked]>
Cc: premiumaccount <[email-masked]>; Norah Q <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Alaa Musa <[email-masked]>; Zahra Al Qahtani <[email-masked]>
Subject: Re: 70805958 || 2nd Package

Dear Lamia,

For your action please

Best Regards,
Latifah

On Mon, Jul 6, 2020 at 2:51 PM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Latifah,

Please advise. 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

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From: Alaa Musa [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, July 6, 2020 3:50 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >; premiumaccount <[email-masked] <mailto:[email-masked]> >; Norah Q <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; lastmile <[email-masked] <mailto:[email-masked]> >
Subject: 70805958 || 2nd Package

Dear team, 

Customer claims that she received one package, although our records shows that 2 packages were handed to your team. 

Please investigate and get back to me the soonest. 

Regards, 

Alaa

 

-- 

Best Regards,

Latifah
Customer Service Manager
NAQEL Express
Phone: 920020505
Mobile: +966 597874557

Twitter : @NaqelCare