Subject: Re: Email performance
From: Ibrahim Hashem <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 7 Jul 2020 06:51:44 +0200

Hi Asad,

   We have "Resolved Tickets", "Total Comments" (Private and Public),
however, we don't add the resolved ones to the public comments as some or
even most of the resolved tickets got public comments as you mentioned and
by that we are adding the number twice, that is why i recommend using the
total comments as it shows the performance (sent to the concerned
department internally and replied to the customer)  till we have better
understanding of the data.

Thank you.

*Best Regards,*
*Ibrahim El-Safty*
*MIS Leader*
*P* +20 100 654 1878   *E* [email-masked]
*A* Cairo, Egypt

On Tue, Jul 7, 2020 at 6:41 AM Asad . <[email-masked]> wrote:

> Thanks Urvika,
>
>
>
> Do you add public comments separate from resolved? Does resolved also
> include tickets with public comments?
>
>
>
> Ibrahim, how are we reporting this for others?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Urvika Chaudhary <[email-masked]>
> *Date: *Tuesday, 7 July 2020 at 8:05 AM
> *To: *Asad <[email-masked]>
> *Cc: *Ekta Jesswani <[email-masked]>, Sara Ahmed <
> [email-masked]>, Ibrahim Hashem <[email-masked]>,
> Rosette Modiri <[email-masked]>
> *Subject: *Re: Email performance
>
>
>
> Hi Asad,
>
> PLease find below the email and chat performance for 6th July.
>
>
>
> 6July
>
> Public Comment
>
> Resolved
>
> Ankit
>
> 28
>
> 53
>
> 81
>
> Atul
>
> 56
>
> 41
>
> 97
>
> Ashutosh
>
> 40
>
> 35
>
> 75
>
> Tijo
>
> 43
>
> 36
>
> 79
>
> chat
>
> Good
>
> Bad
>
> Dipayan
>
> 154
>
> 21
>
> 5
>
> Obiedo
>
> 108
>
> 22
>
> 1
>
> Ahmed
>
> 89
>
> 8
>
> 4
>
>
>
> *Urvika Chaudhary*
> Training Manager
> ------------------------------
>
> *Cherry E-Commerce Services Pvt. Ltd. *
> [email-masked]
>
> www.livesalesman.com
>
>
>
>
> ------------------------------
>
> *From: *"Urvika Chaudhary" <[email-masked]>
> *To: *"Asad" <[email-masked]>
> *Cc: *"Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <
> [email-masked]>, "Ibrahim Hashem" <[email-masked]>,
> "Rosette Modiri" <[email-masked]>
> *Sent: *Monday, July 6, 2020 1:21:20 PM
> *Subject: *Re: Email performance
>
>
>
> Hi Asad,
>
> Please find below the email & chat performance for 3rd 4th and 5th of July
>
>
> 3July
>
> Public Comment
>
> Resolved
>
> Ankit
>
> 34
>
> 25
>
> 59
>
> Atul
>
> 54
>
> 43
>
> 97
>
> Ashutosh
>
> 33
>
> 25
>
> 58
>
> Tijo
>
> 36
>
> 28
>
> 64
>
> chat
>
> Good
>
> Bad
>
> Dipayan
>
> 102
>
> 9
>
> 4
>
> Obiedo
>
> 82
>
> 9
>
> 5
>
> Ahmed
>
> OFF
>
>
>
>
>
> 4July
>
> Public Comment
>
> Resolved
>
> Ankit
>
> 0
>
> 30
>
> 30
>
> Atul
>
> OFF
>
> OFF
>
> 0
>
> Ashutosh
>
> 0
>
> 36
>
> 36
>
> Tijo
>
> 37
>
> 25
>
> 62
>
> chat
>
> Good
>
> Bad
>
> Dipayan
>
> OFF
>
> Obiedo
>
> 106
>
> 15
>
> 4
>
> Ahmed
>
> 89
>
> 10
>
> 3
>
>
>
> 5July
>
> Public Comment
>
> Resolved
>
> Ankit
>
> 0
>
> 21
>
> 21
>
> Atul
>
> 63
>
> 47
>
> 110
>
> Ashutosh
>
> 50
>
> 43
>
> 93
>
> Tijo
>
> OFF
>
> OFF
>
> 0
>
> chat
>
> Good
>
> Bad
>
> Dipayan
>
> 132
>
> 11
>
> 7
>
> Obiedo
>
> 91
>
> 11
>
> 4
>
> Ahmed
>
> 90
>
> 12
>
> 7
>
>
>
>
>
>
>
>
>
>
>
> *Urvika Chaudhary*
> Training Manager
> ------------------------------
>
> *Cherry E-Commerce Services Pvt. Ltd. *
> [email-masked]
>
> www.livesalesman.com
>
>
>
>
> ------------------------------
>
> *From: *"Asad" <[email-masked]>
> *To: *"Urvika Chaudhary" <[email-masked]>
> *Cc: *"Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <
> [email-masked]>, "Ibrahim Hashem" <[email-masked]>,
> "Rosette Modiri" <[email-masked]>
> *Sent: *Wednesday, July 1, 2020 11:03:59 AM
> *Subject: *Re: Email performance
>
>
>
> Hi Urvika, Thanks.
>
>
>
> Chat satisfaction for all agents are very low. This needs to be fixed.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Urvika Chaudhary <[email-masked]>
> *Date: *Wednesday, 1 July 2020 at 7:57 AM
> *To: *Asad <[email-masked]>
> *Cc: *Ekta Jesswani <[email-masked]>, Sara Ahmed <
> [email-masked]>, Ibrahim Hashem <[email-masked]>,
> Rosette Modiri <[email-masked]>
> *Subject: *Re: Email performance
>
>
>
> Hi Asad,
>
>
>
> Please find below the count for the agents as on 30th June
>
> 30June
>
> Public Comment
>
> Resolved
>
> Ankit
>
> OFF
>
> OFF
>
> Atul
>
> 51
>
> 52
>
> Ashutosh
>
> 48
>
> 44
>
> Tijo
>
> 44
>
> 34
>
>
>
> chat
>
> Dipayan
>
> 149
>
> Obiedo
>
> 94
>
> Ahmed
>
> 93
>
>
>
>
>
>
>
>
>
> *Urvika Chaudhary*
> Training Manager
> ------------------------------
>
> *Cherry E-Commerce Services Pvt. Ltd. *
> [email-masked]
>
> www.livesalesman.com
>
>
>
>
> ------------------------------
>
> *From: *"Asad" <[email-masked]>
> *To: *"Urvika Chaudhary" <[email-masked]>, "Ekta Jesswani" <
> [email-masked]>, "Sara Ahmed" <[email-masked]>
> *Cc: *"Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <
> [email-masked]>
> *Sent: *Tuesday, June 30, 2020 2:30:53 PM
> *Subject: *Re: Email performance
>
>
>
> Hi Ekta, Are you able to give access to these 2 agents? Or is it done by
> Sara?
>
>
>
> Tijo and Ankit have still not received the credentials
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Urvika Chaudhary <[email-masked]>
> *Date: *Tuesday, 30 June 2020 at 12:54 PM
> *To: *Asad <[email-masked]>
> *Cc: *Ibrahim Hashem <[email-masked]>, Rosette Modiri <
> [email-masked]>
> *Subject: *Re: Email performance
>
>
>
>
> Yes, just 2 of them
>
>
>
> Ashutosh and Atul- Started working on Netsuite from yesterday.
>
> Tijo and Ankit have still not received the credentials \
>
>
>
> *Urvika Chaudhary*
> Training Manager
> ------------------------------
>
> *Cherry E-Commerce Services Pvt. Ltd. *
> [email-masked]
>
> www.livesalesman.com
>
>
>
>
> ------------------------------
>
> *From: *"Asad" <[email-masked]>
> *To: *"Urvika Chaudhary" <[email-masked]>
> *Cc: *"Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <
> [email-masked]>
> *Sent: *Tuesday, June 30, 2020 2:13:22 PM
> *Subject: *Re: Email performance
>
>
>
> Do they have the access now?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Urvika Chaudhary <[email-masked]>
> *Date: *Tuesday, 30 June 2020 at 12:39 PM
> *To: *Asad <[email-masked]>
> *Cc: *Ibrahim Hashem <[email-masked]>, Rosette Modiri <
> [email-masked]>
> *Subject: *Re: Email performance
>
>
>
> Hi Asasd,
>
> As already discussed the agents did not have the access to NetSuite and
> hence have to get back to us on almost every case.
>
> This has been discussed with Amir Rodina and Ekta and the set target for
> agents without Netsuite is 40-45 cases per day.
>
> *Urvika Chaudhary*
> Training Manager
> ------------------------------
>
> *Cherry E-Commerce Services Pvt. Ltd. *
> [email-masked]
>
> www.livesalesman.com
>
>
>
>
> ------------------------------
>
> *From: *"Asad" <[email-masked]>
> *To: *"Urvika Chaudhary" <[email-masked]>
> *Cc: *"Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <
> [email-masked]>
> *Sent: *Tuesday, June 30, 2020 2:05:26 PM
> *Subject: *Re: Email performance
>
>
>
> Hi Urvika, These numbers are very low. What are the reasons for such low
> productivity?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Urvika Chaudhary <[email-masked]>
> *Date: *Tuesday, 30 June 2020 at 12:12 PM
> *To: *Asad <[email-masked]>
> *Cc: *Ibrahim Hashem <[email-masked]>, Rosette Modiri <
> [email-masked]>
> *Subject: *Email performance
>
>
>
> Hi Asad,
>
> As discussed, please find below the email served by the agents as on 28th
> and 29th June.
>
> 28June
>
> 29 June
>
> Public Comment
>
> Resolved
>
> Public Comment
>
> Resolved
>
> Ankit
>
> 39
>
> 29
>
> 42
>
> 27
>
> Atul
>
> 22
>
> 29
>
> 43
>
> 30
>
> Ashutosh
>
> 19
>
> 15
>
> 19
>
> 13
>
> Tijo
>
> OFF
>
> OFF
>
> 33
>
> 23
>
>
> Please let me know for any further clarification
>
>
>
>
>
> *Urvika Chaudhary*
> Training Manager
> ------------------------------
>
> *Cherry E-Commerce Services Pvt. Ltd. *
> [email-masked]
>
> www.livesalesman.com
>
>
>
>
>
>
>
>
>
>
>