Subject: Re: Email performance
From: "Asad ." <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 7 Jul 2020 04:41:22 +0000

Thanks Urvika,

Do you add public comments separate from resolved? Does resolved also include tickets with public comments?

Ibrahim, how are we reporting this for others?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Tuesday, 7 July 2020 at 8:05 AM
To: Asad <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Subject: Re: Email performance

Hi Asad,

PLease find below the email and chat performance for 6th July.

6July
Public Comment
Resolved
Ankit
28
53
81
Atul
56
41
97
Ashutosh
40
35
75
Tijo
43
36
79
chat
Good
Bad
Dipayan
154
21
5
Obiedo
108
22
1
Ahmed
89
8
4

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Urvika Chaudhary" <[email-masked]>
To: "Asad" <[email-masked]>
Cc: "Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <[email-masked]>, "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Monday, July 6, 2020 1:21:20 PM
Subject: Re: Email performance

Hi Asad,

Please find below the email & chat performance for 3rd 4th and 5th of July

3July
Public Comment
Resolved
Ankit
34
25
59
Atul
54
43
97
Ashutosh
33
25
58
Tijo
36
28
64
chat
Good
Bad
Dipayan
102
9
4
Obiedo
82
9
5
Ahmed
OFF

4July
Public Comment
Resolved
Ankit
0
30
30
Atul
OFF
OFF
0
Ashutosh
0
36
36
Tijo
37
25
62
chat
Good
Bad
Dipayan
OFF
Obiedo
106
15
4
Ahmed
89
10
3

5July
Public Comment
Resolved
Ankit
0
21
21
Atul
63
47
110
Ashutosh
50
43
93
Tijo
OFF
OFF
0
chat
Good
Bad
Dipayan
132
11
7
Obiedo
91
11
4
Ahmed
90
12
7

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Asad" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <[email-masked]>, "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Wednesday, July 1, 2020 11:03:59 AM
Subject: Re: Email performance

Hi Urvika, Thanks.

Chat satisfaction for all agents are very low. This needs to be fixed.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Wednesday, 1 July 2020 at 7:57 AM
To: Asad <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Sara Ahmed <[email-masked]>, Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Subject: Re: Email performance

Hi Asad,

Please find below the count for the agents as on 30th June
30June
Public Comment
Resolved
Ankit
OFF
OFF
Atul
51
52
Ashutosh
48
44
Tijo
44
34

chat
Dipayan
149
Obiedo
94
Ahmed
93

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Asad" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "Sara Ahmed" <[email-masked]>
Cc: "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Tuesday, June 30, 2020 2:30:53 PM
Subject: Re: Email performance

Hi Ekta, Are you able to give access to these 2 agents? Or is it done by Sara?

Tijo and Ankit have still not received the credentials

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Tuesday, 30 June 2020 at 12:54 PM
To: Asad <[email-masked]>
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Subject: Re: Email performance

Yes, just 2 of them

Ashutosh and Atul- Started working on Netsuite from yesterday.

Tijo and Ankit have still not received the credentials \

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Asad" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Tuesday, June 30, 2020 2:13:22 PM
Subject: Re: Email performance

Do they have the access now?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Tuesday, 30 June 2020 at 12:39 PM
To: Asad <[email-masked]>
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Subject: Re: Email performance

Hi Asasd,

As already discussed the agents did not have the access to NetSuite and hence have to get back to us on almost every case.

This has been discussed with Amir Rodina and Ekta and the set target for agents without Netsuite is 40-45 cases per day.
Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Asad" <[email-masked]>
To: "Urvika Chaudhary" <[email-masked]>
Cc: "Ibrahim Hashem" <[email-masked]>, "Rosette Modiri" <[email-masked]>
Sent: Tuesday, June 30, 2020 2:05:26 PM
Subject: Re: Email performance

Hi Urvika, These numbers are very low. What are the reasons for such low productivity?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Urvika Chaudhary <[email-masked]>
Date: Tuesday, 30 June 2020 at 12:12 PM
To: Asad <[email-masked]>
Cc: Ibrahim Hashem <[email-masked]>, Rosette Modiri <[email-masked]>
Subject: Email performance

Hi Asad,

As discussed, please find below the email served by the agents as on 28th and 29th June.
28June
29 June
Public Comment
Resolved
Public Comment
Resolved
Ankit
39
29
42
27
Atul
22
29
43
30
Ashutosh
19
15
19
13
Tijo
OFF
OFF
33
23

Please let me know for any further clarification

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>