Subject: Re: Missing Items 600884532
From: Mohamed Magdy <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, Jaymar Tolentino <[email-masked]>, Vipin Raj <[email-masked]>, Ashish Nair <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Tue, 7 Jul 2020 08:40:44 +0400
List-Id: <ccteam.mumzworld.com>

@Jaymar Tolentino <[email-masked]> ...Any update here please?

Thanks

On Mon, Jul 6, 2020 at 10:12 AM Vipul Arora <[email-masked]> wrote:

> @Mohamed Magdy <[email-masked]> Still waiting for Jaymar to update
>
> @Jaymar Tolentino <[email-masked]> Kindly update here
>
> On Mon, 6 Jul 2020 at 10:03, Mohamed Magdy <[email-masked]> wrote:
>
>> Are we done here?
>>
>> On Sat, Jul 4, 2020 at 3:17 PM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> +Vipul Arora <[email-masked]> Could you please update here.
>>>
>>> On Fri, Jul 3, 2020 at 9:28 AM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly share the latest update for the below customer.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> On Fri, Jun 26, 2020 at 12:33 PM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Jaymar,
>>>>>
>>>>> We received it as single piece as you can check attached PO also
>>>>> description is old due to which receiver received as a single piece
>>>>>
>>>>>
>>>>> On Fri, Jun 26, 2020, 10:42 Ashish Nair <[email-masked]> wrote:
>>>>>
>>>>>> @Vipul Arora <[email-masked]>  - Please update regarding the
>>>>>> subject missing pcs.
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Ashish.S.Nair*
>>>>>> Inventory Controller
>>>>>>
>>>>>>
>>>>>> *E* [email-masked]
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
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>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>> Please consider the environment before printing this e-mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jun 26, 2020 at 9:51 AM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> KIndly assist with the below customer.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>> On Tue, Jun 23, 2020 at 9:30 AM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear All,
>>>>>>>>
>>>>>>>> Kindly assist with the below as the customer called again to follow
>>>>>>>> up.
>>>>>>>>
>>>>>>>> Best Regard,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>> www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>> <#m_603085353604604163_m_7156588464432068775_m_-5533579562418208306_m_-4134292194138220425_m_-2766511847062653496_m_1640692495640244575_m_-2854117899017669703_m_2174649429300084725_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>
>>>>>>>> On Mon, Jun 22, 2020 at 10:44 AM Shek Hussain <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Jaymar
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As per PO we supplied and your receiving team also received as per
>>>>>>>>> PO. For your reference please check the our invoice copy.
>>>>>>>>>
>>>>>>>>> Its clear from our side we supplied correct.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see the invoice there is no cutting.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thanks, and Regards*
>>>>>>>>>
>>>>>>>>> Shek Hussain
>>>>>>>>>
>>>>>>>>> E-Commerce Sales Executive
>>>>>>>>>
>>>>>>>>> Hassani Trading Co.
>>>>>>>>>
>>>>>>>>> +971564098684
>>>>>>>>>
>>>>>>>>> PO Box : 286
>>>>>>>>>
>>>>>>>>> Dubai investment Park-1
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>>>>> *Sent:* 21 June 2020 9:22 PM
>>>>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer
>>>>>>>>> care <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>>>>>> Kanika Munjal <[email-masked]>; Vipul Arora <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Shek,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see below PO for your reference.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> POMUMZ_DXB205107 Hassani Trading Co
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Jaymar Tolentino*
>>>>>>>>> Logistics Executive
>>>>>>>>>
>>>>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jun 21, 2020 at 7:18 PM Shek Hussain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Dear Jaymar
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Yes we are always ready to support you
>>>>>>>>>
>>>>>>>>> Please shared the PO reference I will investigate and Update you
>>>>>>>>> morning.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thanks, and Regards*
>>>>>>>>>
>>>>>>>>> Shek Hussain
>>>>>>>>>
>>>>>>>>> E-Commerce Sales Executive
>>>>>>>>>
>>>>>>>>> Hassani Trading Co.
>>>>>>>>>
>>>>>>>>> +971564098684
>>>>>>>>>
>>>>>>>>> PO Box : 286
>>>>>>>>>
>>>>>>>>> Dubai investment Park-1
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Jaymar Tolentino <[email-masked]>
>>>>>>>>> *Sent:* 21 June 2020 4:09 PM
>>>>>>>>> *To:* Shek Hussain <[email-masked]>
>>>>>>>>> *Cc:* Ashish Nair <[email-masked]>; Muhammad Habib <
>>>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>>>>> Outbound.fc <[email-masked]>; Mohit Caleb <
>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; customer
>>>>>>>>> care <[email-masked]>; Talal Haroun <[email-masked]>;
>>>>>>>>> MISOperation <[email-masked]>; Kanika Munjal <
>>>>>>>>> [email-masked]>; Vipul Arora <[email-masked]>
>>>>>>>>> *Subject:* Re: Missing Items 600884532
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Shek,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please support the customer on the below issue. Kindly include it
>>>>>>>>> for tom delivery.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Jaymar Tolentino*
>>>>>>>>> Logistics Executive
>>>>>>>>>
>>>>>>>>> *P* +971 4 433 1360   *E* [email-masked]
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jun 21, 2020 at 3:59 PM Vipul Arora <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Ashish,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We received it as a single item because the description was
>>>>>>>>> changed on the 3rd of June as pack of 6 post PO creation. Vendor brought
>>>>>>>>> printed PO as Single piece and we received the same as single.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Jaymar Tolentino <[email-masked]> : Kindly check with
>>>>>>>>> vendor to supply short qty against PO.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> Vipul
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 21 Jun 2020 at 14:40, Ashish Nair <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Habib,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please be informed that the missing pcs were not physically found.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Vipul Arora <[email-masked]>  - please have a look into
>>>>>>>>> this subject matter & give ur feedback.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> *Ashish.S.Nair*
>>>>>>>>> Inventory Controller
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *E* [email-masked]
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jun 21, 2020 at 1:29 PM Muhammad Habib <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> @Ashish Nair <[email-masked]>  please help her.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jun 21, 2020 at 2:21 PM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer called again to follow up.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Muhammad Habib <[email-masked]> The item in our website
>>>>>>>>> shows that it is a pack of 6. In a single order the customer should
>>>>>>>>> receive 6 packs/qty of the item.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly check and advise asap.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>>
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 14 Jun 2020 at 09:34, 'Jayson Reyes (Mumzworld Catalogue)'
>>>>>>>>> via customer care <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> ##- Please type your reply above this line -##
>>>>>>>>>
>>>>>>>>> You are registered as a CC on this request (1123603). Reply to
>>>>>>>>> this email to add a comment to the request.
>>>>>>>>>
>>>>>>>>> *Jayson Reyes* (Mumzworld.com)
>>>>>>>>>
>>>>>>>>> Jun 14, 2020, 9:34:39 AM GMT+4
>>>>>>>>>
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>> Please see attached screenshot from vendor sheet
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Jayson Reyes
>>>>>>>>>
>>>>>>>>> m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e:
>>>>>>>>> [email-masked] │ w: www.mumzworld.com
>>>>>>>>>
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Anas* (Mumzworld.com)
>>>>>>>>>
>>>>>>>>> Jun 13, 2020, 3:37:58 PM GMT+4
>>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>> Kindly advise as the product Rudolfs - Pear Prune Smoothie For
>>>>>>>>> Babies 110g - Pack Of 6 is showing in our website as pack of 6.
>>>>>>>>> Please find the below screenshot for the same
>>>>>>>>>
>>>>>>>>> Virus-free. www.avast.com (
>>>>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>>>>> )
>>>>>>>>>
>>>>>>>>> On Sat, Jun 13, 2020 at 3:07 PM Muhammad Habib <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Dear Anas,
>>>>>>>>>
>>>>>>>>> Rudolfs - Pear Prune Smoothie For Babies 110g - Pack Of 6
>>>>>>>>> I pc was ordered and the same was picked and packed.
>>>>>>>>> Further for your action please.
>>>>>>>>> Screenshot attached for your reference.
>>>>>>>>>
>>>>>>>>> On Sat, Jun 13, 2020 at 3:31 PM Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>> The below customer complained that only pack has been delivered
>>>>>>>>> pack has been delivered from Rudolfs - Pear Prune Smoothie For Babies 110g
>>>>>>>>> - Pack Of 6
>>>>>>>>>
>>>>>>>>> Order Number 600884532
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>> Virus-free. www.avast.com (
>>>>>>>>> https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail
>>>>>>>>> )
>>>>>>>>>
>>>>>>>>> --
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>>>>>>>>> (
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_sq4ZDgKLGjj%2BjT%2B41KJBkA1ySevi9BgH6TGnWW3V6Q7g%40mail.gmail.com?utm_medium=email&utm_source=footer)
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Thanks & regards,
>>>>>>>>>
>>>>>>>>> Attachment(s)
>>>>>>>>> image.png
>>>>>>>>> <https://mumzworldhelp.zendesk.com/attachments/token/dYumCT5Rd9LEcLMSB9vI1Oi1I/?name=image.png>
>>>>>>>>> image.png
>>>>>>>>> <https://mumzworldhelp.zendesk.com/attachments/token/8FfHqHY0rr1m1Rh7nJirsqbOg/?name=image.png>
>>>>>>>>>
>>>>>>>>> This email is a service from Mumzworld.com. Delivered by Zendesk
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>>>>>>>>> Privacy Policy
>>>>>>>>> <https://www.zendesk.com/company/customers-partners/privacy-policy>
>>>>>>>>>
>>>>>>>>> [R5R7WE-YQZX]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks & regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>> www.avast.com
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>>>>>>>>
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAHLAr_trHcjhfdKJVrwoktcU%3DfEDEWkBbB_%2BGMajSOgTsF5y%2Bg%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>

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