Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
From: Simba <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Alina D'Souza <[email-masked]>, "Simba ." <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>
Date: Mon, 6 Jul 2020 16:17:28 +0000 (UTC)
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

We provided a solution in the nick of time,which is replacing the battery. 

Since the old battery was damaged, kindly note that extra charges will incur for the new one. 

We will not be able to accept the item as a return though,it was used for some time and the damage is not from our end.

Thanks & Regards,

Simbarashe Mawere 

P.O Box 115161 | Dubai  |  UAE 

M:+971556595409 

T:+971-43339050 F: +971-43339052

E: [email-masked] | W:www.metelegance.net

On Mon, Jul 6, 2020 at 2:39 PM +0400, "Denmark A" <[email-masked]> wrote:

Dear Simba, 
POMUMZ_DXB167123  for your reference, but the customer returned this item twice now. 

Regards, 
On Mon, Jul 6, 2020 at 2:32 PM Simba <[email-masked]> wrote:

Hi Denmark,

Kindly note that this will not be accepted as a return, the battery was damaged and the only solution we have is to replace.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE 
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked] 

 

From: Denmark A
Sent: Sunday, July 5, 2020 11:38 PM
To: Alina D'Souza; Simba
Cc: Simba .; customer care; Returns.fc; Mark Anthony Laraga; Kenneth Nwaso; Michael Rolle
Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged

@Simba The customer wants a refund instead. as the item has the same issue please issue CN. 

Regards,

On Mon, Jul 6, 2020 at 10:37 AM Denmark A <[email-masked]> wrote:

@Simba FYI

Regards, 

On Mon, Jul 6, 2020 at 10:29 AM Alina D'Souza <[email-masked]> wrote:

Hi Denmark,

Customer does not need the item wants a refund.

Regards,

Alina

On Sat, Jul 4, 2020 at 8:53 AM Denmark A <[email-masked]> wrote:

Dear Simba, 

Thank you for your email. 

@customer care @Alina D'Souza Please assist to inform the customer regarding the issue. 

Regards, 

Den mark 

On Tue, Jun 30, 2020 at 4:14 PM Denmark A <[email-masked]> wrote:

Dear Vendor,

Noted on this. 

@Alina D'Souza FYI

Regards, 

Den mark 

On Mon, Jun 29, 2020 at 9:41 AM Simba . <[email-masked]> wrote:

Hi Denmark,

The battery is damaged,it will cost 300 AED to replace. Kindly check with the client and confirm.

Thanks & Regards,

Simbarashe Mawere 

P.O Box 115161 | Dubai  |  UAE 

M:+971556595409 T:+971-43339050|F: +971-43339052

E: [email-masked] | W:www.metelegance.net

 

On Sat, Jun 27, 2020 at 3:58 AM Denmark A <[email-masked]> wrote:

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

The customer returned a damaged item to be repaired but the item sent back to her with the same issue   

We appreciate your support in this matter, Thank you. 

Regards,

Den mark