Subject: Re: Points pay Option
From: Michaela Manibo <[email-masked]>
To: Sara Ahmed <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 19:30:57 +0400
List-Id: <ccteam.mumzworld.com>

Thank you Sara,

These are the email addresses provided by the customer.

[email-masked]
[email-masked]

Thanks

On Mon, Jul 6, 2020 at 8:57 AM Sara Ahmed <[email-masked]> wrote:

> Hi Michaela,
>
> Pointspay is now active again on the website.
>
> Can you share the customer's contact information please?
>
> Thanks,
> Sara
>
> On Sun, 5 Jul 2020 at 18:46, Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Sara,
>>
>> May we know if this issue with Pointspay has been fixed please?
>>
>> Customer is following up and still not able to see it as an option on the
>> website.
>>
>> Thank you.
>>
>> On Fri, 3 Jul 2020 at 13:50, Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Thank you!
>>>
>>> This is noted.
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Jul 3, 2020 at 1:48 PM Sara Ahmed <[email-masked]>
>>> wrote:
>>>
>>>> Hi Michaela,
>>>>
>>>> There is an issue with the payment method at the moment, it is not
>>>> showing on the frontend.
>>>>
>>>> We are investigating this at the moment, but expect it to be resolved
>>>> by Sunday.
>>>>
>>>> Regards
>>>> Sara
>>>>
>>>> On Fri, 3 Jul 2020 at 1:44 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Good afternoon..
>>>>>
>>>>> We have received a call from a customer saying pointspay is not
>>>>> appearing on the system but I haven't seen any communication or information
>>>>> cascaded about it. Is this temporary or do we have an expected time it will
>>>>> be added back as a payment option
>>>>>
>>>>> Thanks
>>>>>
>>>>> --
>>>>
>>>> *Sara Ahmed*
>>>>
>>>> Head of Technology
>>>>
>>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>>
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>