Subject: Email and chat performance of 05/07/2020
From: Rosette Modiri <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 6 Jul 2020 07:45:15 -0700 (MST)

Hi Ma'am, 

PFB the chat and email performance of 05/07/2020. 

	5July 	
	Public Comment 	Resolved 		
Ankit 	0 	21 		21 
Atul 	63 	47 		110 
Ashutosh 	50 	43 		93 
Tijo 	OFF 	OFF 		0 

		chat 	Good 	Bad 
	Dipayan 	132 	11 	7 
	Obiedo 	91 	11 	4 
	Ahmed 	90 	12 	7 

We believe there's some glitch in the reports pulled from Zendesk, Ankit closed 45 tickets on this particular date however Zendesk is showing 21. We reported this and it will be looked into. 

Please do let me know if you have any questions or concerns. 

Regards, 
Rosette