Subject: Re: order# 600767657 AND 600896839 COLLECTION URGENT
From: Mark Anthony Laraga <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Angeli Fontillas <[email-masked]>, "Alina D'Souza" <[email-masked]>, Shajahan Kamal Batcha <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Clearway Express <[email-masked]>
Date: Mon, 6 Jul 2020 17:39:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

We received only  600767657 CRA Refunded,

600896839  not received today.

Best,
Mark.

On Mon, Jul 6, 2020 at 5:18 PM Clearway Express <[email-masked]>
wrote:

> Dear Amir,
>
> Shipment #600896839 has been collected and returned to warhouse today.
>
> Regards
> Hashim
> Clearway Express
>
> On Sun, 5 Jul 2020, 10:33 Amir Julkarnain, <[email-masked]> wrote:
>
>> Hello Mostafa,
>>
>> As discussed, please have this collected today customer is really upset
>> about the delay in collection. Once done, update the CRA as soon as
>> possible. Customer wanted a CC refund.
>>
>> Best Regards
>>
>> On Sun, 5 Jul 2020 at 10:26, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Clearway Express <[email-masked]>  FYA Please make sure to
>>> collect this CRA (  CRA_AR_RE13033  ) today
>>>
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 7:19 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Customer called in and said that no one came to pick up the item yet.
>>>>
>>>> Please push the collection asap.
>>>>
>>>> Thank you.
>>>>
>>>> On Wed, 1 Jul 2020 at 09:18, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Amir
>>>>>
>>>>>
>>>>> The item with Mooen now and he will return it today to the WH
>>>>>
>>>>> @Mark Anthony Laraga <[email-masked]>  PLease proceed once you
>>>>> receive it
>>>>>
>>>>> Regards
>>>>> Mostafa Saad
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 3:59 PM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> I spoke to the customer and she said she never had a missed call
>>>>>> today  - 600767657
>>>>>>
>>>>>> This is her number  :  971506509394
>>>>>>
>>>>>> @Shajahan Kamal Batcha <[email-masked]>  FYA with Moeen for
>>>>>> this ( CRA_AR_RE11926 )
>>>>>>
>>>>>> Ensure that this will be collected today.
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> On Tue, 30 Jun 2020 at 15:33, Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Amir Julkarnain <[email-masked]> FYI  600767657 , please ask
>>>>>>> someone to cal and check wit the customer
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 3:01 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Clearway Express <[email-masked]>  FYA related to (
>>>>>>>> CRA_AR_RE13033 )
>>>>>>>>
>>>>>>>> @Shajahan Kamal Batcha <[email-masked]>  FYA with Moeen for
>>>>>>>> this ( CRA_AR_RE11926 )
>>>>>>>>
>>>>>>>> @Alina D'Souza <[email-masked]>  We try for this
>>>>>>>> ( CRA_AR_RE11926 ) 3 times but the customer is not responding so please
>>>>>>>> call and inform him we will collect this item today
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> Urgent collection customers complaining please advise if done.
>>>>>>>>>
>>>>>>>>> 600767657
>>>>>>>>> 600896839
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Junior Team Leader
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Junior Team Leader
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>