Subject: Re: Product return - UAE - Order #600841970
From: Reimil Alejandro <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Mon, 6 Jul 2020 17:23:19 +0400
List-Id: <ccteam.mumzworld.com>

@Ekta Jesswani <[email-masked]>  I don't understand, what's wrong with
the order? You should be able to create a CRA. Just hit the "Authorize
Return" button
Thanks!

Regards,
Reimil

On Mon, 6 Jul 2020 at 16:06, Ekta Jesswani <[email-masked]> wrote:

> Hi Mostafa,
>
> The trail mail above says the item was canceled in NS and therefore we
> CANNOT create CRA
> No action has been taken on this case because you are awaiting CRA while
> Radwa and Alina have explained the reasons why we cannot create CRA
>
> @Reimil Alejandro <[email-masked]> Can we mark the order as shipped
> so we can create the CRA?
>
> Regards,
> Ekta
>
>
> On Tue, 23 Jun 2020 at 17:08, Mostafa saad <[email-masked]>
> wrote:
>
>> This order is delivered please cerate CRA
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Tue, Jun 23, 2020 at 5:00 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>>> + @'Mostafa saad' <[email-masked]>
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Tuesday, June 23, 2020 4:36 PM
>>> *To:* 'Alina D'Souza' <[email-masked]>
>>> *Cc:* 'Ekta Jesswani' <[email-masked]>; 'Mostafa saad' <
>>> [email-masked]>; 'customer care' <[email-masked]>;
>>> '<Reimil Alejandro >' <[email-masked]>; 'Asad' <[email-masked]>;
>>> 'Eugene Mugisa' <[email-masked]>
>>> *Subject:* RE: Product return - UAE - Order #600841970
>>>
>>>
>>>
>>> +Eugene.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Alina D'Souza <[email-masked]>
>>> *Sent:* Tuesday, June 23, 2020 4:21 PM
>>> *To:* Radwa Ali <[email-masked]>
>>> *Cc:* Ekta Jesswani <[email-masked]>; Mostafa saad <
>>> [email-masked]>; customer care <[email-masked]>; <Reimil
>>> Alejandro > <[email-masked]>; Asad <[email-masked]>
>>> *Subject:* Re: Product return - UAE - Order #600841970
>>>
>>>
>>>
>>> Hi Mostafa / Eugene,
>>>
>>>
>>>
>>> Please advise that the below item was requested to cancel and yet
>>> delivered
>>>
>>>
>>>
>>> We need to collect the item and its already cancelled on NS
>>>
>>>
>>>
>>> Cannot raise A CRA, Please arrange collection
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Tue, Jun 23, 2020 at 4:14 PM <[email-masked]> wrote:
>>>
>>> Hi @Alina D'Souza <[email-masked]>@Mostafa saad
>>> <[email-masked]>@Ekta Jesswani <[email-masked]>,
>>>
>>> Please advise who will collect this item ? as the case is pending in my
>>> bin with no updates.
>>>
>>> This is an item that the customer received even though it is closed on
>>> NS.
>>>
>>>
>>>
>>> Returns team has advised they can’t create CRA for an item that was not
>>> delivered. (On the system)
>>>
>>> Can you please advise who will arrange pick up ?
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Thursday, June 18, 2020 8:03 AM
>>> *To:* Alina D'Souza <[email-masked]>; Ekta Jesswani <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; <Reimil Alejandro > <
>>> [email-masked]>; Mostafa saad <[email-masked]>; Asad <
>>> [email-masked]>
>>> *Subject:* Re: Product return - UAE - Order #600841970
>>>
>>>
>>>
>>> Hi Alina and Ekta,
>>>
>>> Please check and advise as this has been pending in my bin when it is
>>> for a return with no update.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 1:13 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>> Is this picked up ?
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 9:54 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>> Any updates ?
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, May 27, 2020 at 2:12 PM <[email-masked]> wrote:
>>>
>>> Hi @Reimil Alejandro <[email-masked]>
>>> <[email-masked]%3E>,
>>>
>>> Please cancel the item on NS as the customer still received the package.
>>>
>>> @Mostafa saad <[email-masked]>
>>>
>>>
>>>
>>> Please arrange collection  as the item does not appear shipped on the
>>> system and we can’t create CRA for it as per Alina.
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>
> --
> *Regards, *
>
>
>