Subject: Re: order# 600767657 AND 600896839 COLLECTION URGENT
From: Clearway Express <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Denmark A <[email-masked]>, Angeli Fontillas <[email-masked]>, "Alina D'Souza" <[email-masked]>, Shajahan Kamal Batcha <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 17:18:39 +0400
List-Id: <ccteam.mumzworld.com>

Dear Amir,

Shipment #600896839 has been collected and returned to warhouse today.

Regards
Hashim
Clearway Express

On Sun, 5 Jul 2020, 10:33 Amir Julkarnain, <[email-masked]> wrote:

> Hello Mostafa,
>
> As discussed, please have this collected today customer is really upset
> about the delay in collection. Once done, update the CRA as soon as
> possible. Customer wanted a CC refund.
>
> Best Regards
>
> On Sun, 5 Jul 2020 at 10:26, Mostafa saad <[email-masked]> wrote:
>
>> @Clearway Express <[email-masked]>  FYA Please make sure to
>> collect this CRA (  CRA_AR_RE13033  ) today
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Wed, Jul 1, 2020 at 7:19 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> May we have an update on this please?
>>>
>>> Customer called in and said that no one came to pick up the item yet.
>>>
>>> Please push the collection asap.
>>>
>>> Thank you.
>>>
>>> On Wed, 1 Jul 2020 at 09:18, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Amir
>>>>
>>>>
>>>> The item with Mooen now and he will return it today to the WH
>>>>
>>>> @Mark Anthony Laraga <[email-masked]>  PLease proceed once you
>>>> receive it
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 3:59 PM Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> I spoke to the customer and she said she never had a missed call
>>>>> today  - 600767657
>>>>>
>>>>> This is her number  :  971506509394
>>>>>
>>>>> @Shajahan Kamal Batcha <[email-masked]>  FYA with Moeen for
>>>>> this ( CRA_AR_RE11926 )
>>>>>
>>>>> Ensure that this will be collected today.
>>>>>
>>>>> Best Regards
>>>>>
>>>>> On Tue, 30 Jun 2020 at 15:33, Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Amir Julkarnain <[email-masked]> FYI  600767657 , please ask
>>>>>> someone to cal and check wit the customer
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 3:01 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Clearway Express <[email-masked]>  FYA related to (
>>>>>>> CRA_AR_RE13033 )
>>>>>>>
>>>>>>> @Shajahan Kamal Batcha <[email-masked]>  FYA with Moeen for
>>>>>>> this ( CRA_AR_RE11926 )
>>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]>  We try for this
>>>>>>> ( CRA_AR_RE11926 ) 3 times but the customer is not responding so please
>>>>>>> call and inform him we will collect this item today
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> Urgent collection customers complaining please advise if done.
>>>>>>>>
>>>>>>>> 600767657
>>>>>>>> 600896839
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> *Amir Hussain Julkarnain*
>>>>> Junior Team Leader
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>