Subject: Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
From: Radwa Ali <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 16:42:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ashley,
Customer has requested the item to be returned due to the delay.
Please cancel the installation.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Jun 1, 2020 at 2:21 PM Ashley Fernandes <[email-masked]>
wrote:

> Dear Taqwa,
>
> Installation can only be done post lockdown.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Mon, Jun 1, 2020 at 2:15 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Ashley
>>
>> Kindly assist
>>
>> CM keeps calling for installation.
>>
>> Regards
>> Taqwa
>>
>> On Sun, May 31, 2020 at 8:18 PM Usman Abbasi <
>> [email-masked]> wrote:
>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> Shipment has been delivered.
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Usman
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Sunday, May 31, 2020 12:12 PM
>>> *To:* Taqwa Ali <[email-masked]>; Usman Abbasi <
>>> [email-masked]>
>>> *Cc:* Mohit Caleb <[email-masked]>; Ashley Fernandes <
>>> [email-masked]>; Mostafa saad <[email-masked]>; Yaseen
>>> Shaqra <[email-masked]>; Mamdouh Younes <[email-masked]>;
>>> Outbound.fc <[email-masked]>; lastmile <
>>> [email-masked]>; customer care <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Mohamed Magdy <[email-masked]>;
>>> Edel Saballa <[email-masked]>
>>> *Subject:* Re: Sales Order # 600849343 - AKR-SET-PRIM-P-12C
>>>
>>>
>>>
>>> Hi Usman,
>>>
>>> Please ensure this is delivered today.
>>>
>>> Tracking :  1000006777688
>>>
>>>
>>>
>>> @Ashley Fernandes <[email-masked]>,
>>>
>>> Please resechdule  the installation ASAP as there was a mistake from our
>>> side.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, May 30, 2020 at 11:54 AM Taqwa Ali <[email-masked]> wrote:
>>>
>>> Dear Team
>>>
>>>
>>>
>>> Kindly assist.
>>>
>>>
>>>
>>> Please arrange urgent delivery and installation,
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, May 29, 2020 at 9:12 AM Mohit Caleb <[email-masked]> wrote:
>>>
>>> Hello Yaseen,
>>>
>>> The remaining parts were re-shipped
>>>
>>> @Mostafa saad <[email-masked]> - Kindly update here on
>>> delivery status
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 5:46 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> @Mohit Caleb <[email-masked]> Please assist
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 2:46 PM Mamdouh Younes <[email-masked]>
>>> wrote:
>>>
>>> Hi Mohit
>>>
>>>
>>>
>>> The missing parts in the same location please check who picked the items
>>> ! however please send someone to take the missing parts from the location
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 1:58 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>> +Mamdouh Younes <[email-masked]>
>>>
>>> Kindly support here to check for the missing parts
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 1:14 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>> <[email-masked]>  Please check and update us
>>>
>>>
>>>
>>> On Wed, May 27, 2020 at 7:33 PM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>> Dear Outbound Team,
>>>
>>>
>>>
>>> What's the update on the missing boxes?
>>>
>>>
>>>
>>> Kindly look out for the missing boxes and have it delivered to the
>>> customer on an urgent basis, we cannot proceed with the installation unless
>>> the missing items are all delivered.
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 26, 2020 at 12:32 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please check and update us urgently, the customer is following up
>>>
>>>
>>>
>>> On Thu, May 21, 2020 at 1:34 PM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi All,
>>>
>>>
>>>
>>> Please check the SKU and sales order above as the customer called when
>>> the installation team went to install the trampoline.
>>>
>>> She received 1 box and NS shows 1 box but the technician says they need
>>> 2 more boxes as she only received the net.
>>>
>>> Kindly revert ASAP as she needs the item.
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Mohamed Mamdouh*
>>> Inventory Manager
>>>
>>> *P* +971 526093397
>>> *E* [email-masked] <[email-masked]> *
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
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>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>>