Subject: Re: Order #600892977 // MHS-91007 // Kinder Valley - White Dimple Wicker Moses Basket w/ Stand // Defective
From: Denmark A <[email-masked]>
To: Mukhtar Westborn <[email-masked]>
Cc: David Nunes <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Mon, 6 Jul 2020 16:10:07 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mukhtar,

Good Day!

So how will we get the replacement item then? because the customer is
asking for the replacement.

Regards,
Den mark

On Mon, Jul 6, 2020 at 4:07 PM Mukhtar Westborn <[email-masked]>
wrote:

> Hi,
>
> Our warehouse is in freezone area, it cost us for every incoming vehicle.
>
> Thats why we prefer to take all return items at one time only, by end of
> every month.
>
> Regards,
> Mukhtar.
>
> On Mon, 6 Jul 2020, 12:35 pm Denmark A, <[email-masked]> wrote:
>
>> Dear Mukhtar,
>>
>> Can we go directly to your warehouse?
>>
>> Regards,
>> Den mark
>>
>> On Mon, Jul 6, 2020 at 12:33 PM Mukhtar Westborn <[email-masked]>
>> wrote:
>>
>>> Hi,
>>>
>>> Contact person: Alex
>>> Number: +971559072508
>>> Address: Total freight international ,
>>> Plot F B 70,
>>> D W C,
>>> Dubai.
>>>
>>> Regards
>>>
>>>
>>> On Mon, 6 Jul 2020, 8:07 am Denmark A, <[email-masked]> wrote:
>>>
>>>> Dear Mukhtar,
>>>>
>>>> Could you please share your complete address and contact person to whom
>>>> we will hand over the item.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Sun, Jul 5, 2020 at 8:39 PM Mukhtar Westborn <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi denmark,
>>>>>
>>>>> You can return the damaged item to us alongwith other returns, which
>>>>> is normally done by end of every month.
>>>>>
>>>>> Regards,
>>>>> Mukhtar
>>>>>
>>>>>
>>>>> On Sun, 5 Jul 2020, 5:05 pm Denmark A, <[email-masked]> wrote:
>>>>>
>>>>>> Dear Mukhtar,
>>>>>>
>>>>>> Please  respond and update us.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Sat, Jul 4, 2020 at 9:16 AM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mukhtar,
>>>>>>>
>>>>>>> Please update.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Den mark
>>>>>>>
>>>>>>> On Thu, Jul 2, 2020 at 8:27 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Mukhtar,
>>>>>>>>
>>>>>>>> How can we send the item to your side please assist.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 5:13 PM Mukhtar Westborn <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Ok Noted.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Mukhtar
>>>>>>>>>
>>>>>>>>> On Tue, Jun 30, 2020 at 2:54 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Vendor,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>>> item back to you for your further evaluation.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Return Reason:missing_part_or_pieces
>>>>>>>>>> Comments :Poor quality (paint & wicker), cover is not
>>>>>>>>>> proportionate to the size of the basket, missing stand, material and
>>>>>>>>>> functionality is not sturdy.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Regards,*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mukhtar Shaikh*
>>>>>>>>>
>>>>>>>>> *Business Development Manager *
>>>>>>>>>
>>>>>>>>> *Westborn Ltd.*
>>>>>>>>>
>>>>>>>>> *Unit 16 *
>>>>>>>>>
>>>>>>>>> *Electric Avenue Industrial Estate*
>>>>>>>>>
>>>>>>>>> *Dulverton Rd.*
>>>>>>>>>
>>>>>>>>> *Birmingham*
>>>>>>>>>
>>>>>>>>> *B6 7JJ*
>>>>>>>>>
>>>>>>>>> *United Kingdom*
>>>>>>>>>
>>>>>>>>> *UAE Mobile: 056 398 6846*
>>>>>>>>>
>>>>>>>>> *Tel: 0844 7744644*
>>>>>>>>>
>>>>>>>>> *Fax: 0844 7744438*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
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