Subject: RE: 600836287 // RESHIP // PAID
From: Cherry Ann Binondo <[email-masked]>
To: Anas nazzal <[email-masked]>, Mostafa saad <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Returns.fc <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>
Date: Mon, 6 Jul 2020 11:45:14 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,
Please send invoice copy and or confirm date of invoice and when was the item delivered to customer.
Regards,
Cherry

From: Anas nazzal <[email-masked]>
Sent: Monday, July 6, 2020 3:43 PM
To: Cherry Ann Binondo <[email-masked]>; Mostafa saad <[email-masked]>; Denmark A <[email-masked]>; Naib Khan <[email-masked]>; Returns.fc <[email-masked]>
Cc: [email-masked]; lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Pankaj Mahey <[email-masked]>; customer care <[email-masked]>; Sreekanth Chiyyarath <[email-masked]>
Subject: Re: 600836287 // RESHIP // PAID

Dear Team,

Kindly do the needful as the customer keeps calling to follow up and we don't have any confirmation yet.

Best Regards,
Anas Nazzal

On Mon, Jul 6, 2020 at 1:32 PM Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
The brand is asking for the date of invoice and when was the item delivered to customer, kindly confirm where is the item now.
Also, please do not mix your request, on this job number 600836287 you have mentioned 2 different issue of same model M700.
Regards,
Cherry

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 6, 2020 12:38 PM
To: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Cherry Ann Binondo <[email-masked]<mailto:[email-masked]>>
Cc: Mostafa saad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; lastmile <[email-masked]<mailto:[email-masked]>>; Naib Khan <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Pankaj Mahey <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600836287 // RESHIP // PAID

+Cherry Ann Binondo<mailto:[email-masked]> Please advise.

Regards,
Den mark

On Mon, Jul 6, 2020 at 12:17 PM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly note that the customer keeps calling us for an update.
Could you please confirm.

Best Regards,
Anas Nazzal

On Mon, Jul 6, 2020 at 10:08 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
@[email-masked]<mailto:[email-masked]>
Regards
Mostafa Saad

On Mon, Jul 6, 2020 at 9:45 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly assist with the below customer as she called again to follow up.

Best regards,
Anas Nazzal

On Sun, Jul 5, 2020 at 10:06 AM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

In addition to the above email, please see the below images sent by the customer.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, 5 Jul 2020 at 09:47, Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer called again to follow up.

She confirmed that she has received the delivery yesterday however it has a missing part. The customer received the bowl without the mixer/machine.

Please see the below image for your reference. The one highlighted in red is missing.

Kindly check and update ASAP. The customer is furious about this.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sat, 4 Jul 2020 at 12:00, Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
@[email-masked]<mailto:[email-masked]>  Please make sure to deliver the order ASAP.

Regards
Mostafa Saad

On Sat, Jul 4, 2020 at 11:57 AM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please get this item delivered immediately today.

Pankaj please share the number of the driver ASAP.  This customer is so angry now. Please assist!

@Eugene Mugisa<mailto:[email-masked]>
please help
Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Sat, Jul 4, 2020 at 9:55 AM Angeli Fontillas <[email-masked]<mailto:[email-masked]>> wrote:
Hello Tea,.

Customer called in again, please ensure the delivery today without fail.

Thank you.

On Sat, 4 Jul 2020 at 09:39, Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Dear LAst Mile team,

Please make sure this  will be delivered this morning.  Customer has been following twice everyday.

Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Fri, Jul 3, 2020 at 9:19 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi All,
Was this reshipped ? please share the shipping details so we can contact the courier.
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Jul 2, 2020 at 6:26 PM Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please advise as the cust is again following it up.  This has to be done today.

Thanks
[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Thu, Jul 2, 2020 at 4:51 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

The customer is following up, has this been reshipped?

Who is the courier? Please ensure the delivery today.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 4:40 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mostafa,

Please reship the package to the below address.

Regards,
Den mark

--
Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE