Subject: RE: 600874525- MARKED DELIVERED- CUSTOMER NOT RECEIVED
From: Eugene Mugisa <[email-masked]>
To: Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Naib Khan <[email-masked]>, Michaela Manibo <[email-masked]>, Clearway Express <[email-masked]>, Uae Lastmile <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 6 Jul 2020 15:21:33 +0400
List-Id: <ccteam.mumzworld.com>

@'Sagar Khawani' <[email-masked]> @Shajeeb Cheriyath
<[email-masked]> I see this is in Lost/Damaged tracker. Charge the
courier and refund the customer.

Best,

Eugene.

*From:* Angeli Fontillas <[email-masked]>
*Sent:* Monday, July 6, 2020 2:48 PM
*To:* Returns.fc <[email-masked]>; Denmark A <
[email-masked]>; Mostafa saad <[email-masked]>
*Cc:* Naib Khan <[email-masked]>; Michaela Manibo <
[email-masked]>; Shajeeb Cheriyath <[email-masked]>;
Clearway Express <[email-masked]>; Uae Lastmile <
[email-masked]>; customer care <[email-masked]>; Eugene
Mugisa <[email-masked]>; Mary Anne Agapito <[email-masked]>;
Amir Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>
*Subject:* Re: 600874525- MARKED DELIVERED- CUSTOMER NOT RECEIVED

Hello Team,

May we have an update on this please?

Finance will not process refund without a CRA.

Thank you.

On Sat, 4 Jul 2020 at 15:00, Angeli Fontillas <[email-masked]> wrote:

Hello Team,

Any update on this please, there is still no CRA and the finance team will
not process refund without CRA.

Please raise CRA asap , customer has been waiting for more than a month now.

Thank you.

On Fri, 26 Jun 2020 at 11:59, Mary Anne Agapito <[email-masked]>
wrote:

Hi Mostafa,

The customer doesn't want any replacement, he wants his money back.

@Returns.fc <[email-masked]>  @Denmark A <[email-masked]> -
this was declared lost by the courier as mentioned previously. Please
create the CRA to initiate a refund.

The customer is very upset.

Please advise when done. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 23, 2020 at 8:48 AM Mostafa saad <[email-masked]>
wrote:

Hello Michaela

Please place a new order for the customer

@Shajeeb Cheriyath <[email-masked]>  This order was updated on the
sheet please proceed the lost on ( Clearway)

Regards

Mostafa Saad

Last Mile  Mumzworld

On Tue, Jun 23, 2020 at 8:43 AM Michaela Manibo <
[email-masked]> wrote:

Dear team,

Any update on this order please?

Thanks

On Sat, Jun 20, 2020 at 3:41 PM Mary Anne Agapito <[email-masked]>
wrote:

Hi Team,

What had happened to the shipment?

The customer called today and until now the shipment hasn't been delivered
yet.

Please return the shipment asap.

@Returns.fc <[email-masked]> - please create the CRA to
initiate the refund.

Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 16, 2020 at 5:11 PM Mostafa saad <[email-masked]>
wrote:

@Clearway Express <[email-masked]>  Please share your feedback.

Regards

Mostafa Saad

LM Supervisor at Mumzworld

On Tue, Jun 16, 2020 at 5:06 PM Michaela Manibo <
[email-masked]> wrote:

Team,

Customer did not get the order until now.

Please check it ASAP and ensure this will be delivered. as per the
customer, this driver is not answering.

@Eugene Mugisa <[email-masked]>
As per the customer , the driver refused to admit he is delivering for
mumzworld.

GHAZANFAR ALI

Abu Dhabi

971569273459

Thanks

-- 

*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

-- 

*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE