Subject: Re: 600874525- MARKED DELIVERED- CUSTOMER NOT RECEIVED
From: Angeli Fontillas <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Naib Khan <[email-masked]>, Michaela Manibo <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Clearway Express <[email-masked]>, Uae Lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 6 Jul 2020 14:47:41 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Finance will not process refund without a CRA.

Thank you.

On Sat, 4 Jul 2020 at 15:00, Angeli Fontillas <[email-masked]> wrote:

> Hello Team,
>
> Any update on this please, there is still no CRA and the finance team will
> not process refund without CRA.
>
> Please raise CRA asap , customer has been waiting for more than a month
> now.
>
> Thank you.
>
> On Fri, 26 Jun 2020 at 11:59, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> The customer doesn't want any replacement, he wants his money back.
>>
>> @Returns.fc <[email-masked]>  @Denmark A
>> <[email-masked]> - this was declared lost by the courier as
>> mentioned previously. Please create the CRA to initiate a refund.
>>
>> The customer is very upset.
>>
>> Please advise when done. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 23, 2020 at 8:48 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Michaela
>>>
>>> Please place a new order for the customer
>>>
>>> @Shajeeb Cheriyath <[email-masked]>  This order was updated on
>>> the sheet please proceed the lost on ( Clearway)
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Tue, Jun 23, 2020 at 8:43 AM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Dear team,
>>>>
>>>> Any update on this order please?
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> On Sat, Jun 20, 2020 at 3:41 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> What had happened to the shipment?
>>>>>
>>>>> The customer called today and until now the shipment hasn't been
>>>>> delivered yet.
>>>>>
>>>>> Please return the shipment asap.
>>>>>
>>>>> @Returns.fc <[email-masked]> - please create the CRA to
>>>>> initiate the refund.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 5:11 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>>> feedback.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 5:06 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Customer did not get the order until now.
>>>>>>>
>>>>>>> Please check it ASAP and ensure this will be delivered. as per the
>>>>>>> customer, this driver is not answering.
>>>>>>>
>>>>>>> @Eugene Mugisa <[email-masked]>
>>>>>>> As per the customer , the driver refused to admit he is delivering
>>>>>>> for mumzworld.
>>>>>>>
>>>>>>> GHAZANFAR ALI Abu Dhabi 971569273459
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE