Subject: Re: KSA Returned order 28-05-2020
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 6 Jul 2020 14:18:53 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Any update on this?

On Thu, Jun 18, 2020 at 5:10 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Can you please locate this order in returns ?
>
>
>
>
>
>
> On Thu, Jun 18, 2020 at 4:59 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> The customer keeps on asking for a refund. It has been collected a long
>> time ago but still, there is no CRA.
>>
>> Here is the order number 200267155
>> SKU: SV-ET000-001DELUXE  ( 1 PC)
>>
>> Please update the customer is extremely upset and threatened to file a
>> complaint.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 15, 2020 at 1:04 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> The order has been confirmed returned from Moataz list returned order,
>>> Please raise CRA.
>>>  New order as a replacement was placed, order #200302764  as the
>>> customer can't wait for any longer.
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Wed, Jun 10, 2020 at 11:40 AM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zubair,
>>>>
>>>> Please assist in order 200234298. the customer is following up closely.
>>>> The CRA is not yet updated .
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>> On Mon, Jun 8, 2020 at 8:07 PM Farrah A. <[email-masked]> wrote:
>>>>
>>>>> Hello team,
>>>>>
>>>>> Any update?  can you please prioritize this order #100128792 the cst
>>>>> is waiting for the refund.
>>>>> It's a returned item SKU:  PLEX-PTY1111005
>>>>> imile awb# 605062056393
>>>>>
>>>>>
>>>>> Many thanks
>>>>>
>>>>> On Thu, May 28, 2020 at 1:35 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain
>>>>>> I will get back to you with an update shortly
>>>>>>
>>>>>> Thanks
>>>>>> Zubair
>>>>>>
>>>>>>
>>>>>> On Thu, May 28, 2020 at 1:11 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> ++ Zubair.
>>>>>>>
>>>>>>> This is the most recent list from Moataz.
>>>>>>> Can we please prioritize it asap.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 2:01 PM Moataz Salah El Din <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Hussain,
>>>>>>>> Attached the list of 327 successfully returned shipments as per the
>>>>>>>> couriers' confirmation, Please cross check with Tamer warehouse and create
>>>>>>>> CRA's to proceed the refunds.
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Best regards,*
>>>>>>>> *Moataz Salah El-Din*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>>>> www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>